Admissions Data & Performance Manager - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Admissions Data & Performance Manager - Remote in United States.

We are seeking a highly analytical and strategic Admissions Data & Performance Manager to lead data-driven operations in a high-volume call center environment. In this role, you will translate complex data into actionable insights to improve operational performance, optimize staffing, and enhance admissions outcomes. You will oversee reporting, performance analytics, and forecasting while collaborating closely with leadership to support decision-making and continuous improvement. This role requires strong attention to detail, advanced analytical skills, and the ability to communicate insights effectively. You will be instrumental in ensuring accurate data, efficient workflows, and measurable performance improvements across the admissions team. The position is fully remote, offering flexibility while providing an opportunity to influence organizational success.

Accountabilities

• Manage, maintain, and optimize all admissions dashboards and reporting tools across CRM and call tracking systems.
• Track key performance indicators (KPIs) such as call volume, conversion rates, hold times, cancellations, and agent performance.
• Identify trends, anomalies, and patterns to provide actionable insights and recommendations to leadership.
• Conduct root cause analyses on dips in performance, lead quality, or operational efficiency.
• Forecast call volume, admissions flow, and staffing needs; provide recommendations for scheduling, hiring, and resource allocation.
• Ensure data accuracy, standardization, and governance within CRM and reporting systems.
• Support operational planning, SOP development, training initiatives, and launch readiness for new initiatives.
• Serve as a strategic advisor to leadership, providing insights to improve overall team performance and operational effectiveness.

Requirements

• Bachelor’s degree preferred; equivalent experience considered.
• 3–5 years in call center operations, admissions, analytics, or workforce management.
• Strong analytical skills with experience in KPI reporting and performance management.
• Proficiency with CRM systems, call tracking platforms, and business intelligence/reporting tools.
• Advanced Excel or Google Sheets skills (pivot tables, formulas, data modeling).
• Experience in forecasting, workforce planning, and operational optimization is highly desirable.
• Strong communication and presentation skills with the ability to convey insights to leadership effectively.
• Highly organized, detail-oriented, adaptable, and proactive in identifying performance improvement opportunities.

Benefits

· Remote work flexibility.

• Competitive compensation and benefits package.
• Health coverage including medical, dental, and vision insurance.

· Company matching 401(k).

· Paid time off and holidays.

• Professional development and training support.
• Opportunities for career growth and leadership development.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!