Technical Writer III

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.

Mission Statement:

We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!

Position Summary

Jenzabar is in need of a mid-level Technical Writer with several years of experience. The person will need to be able to demonstrate a strong understanding of Jenzabar’s products and user resources as well as the team’s processes, tools, and deliverables. Responsible for contributing to team training; developing end user documentation recommending standards and styles for team adoption; contributing to release deliverables, release processes, and content for the Jenzabar Annual Meeting (JAM); meeting release milestones and deadlines; and mentoring team members. Proven willingness to collaborate with technical and functional teams required.

Essential Tasks

• Demonstrate a strong understanding of Jenzabar’s products and user resources
• Demonstrate a strong understanding of team’s resources, processes, and tools
• Attend team’s internal training sessions; lead a session
• Recommend and assist with updates to team’s standards and styles for writing and formatting outlined in guides
• Develop user documentation:
  • Includes online help, user guides, release highlights, and videos
  • Participate in team meetings
  • Assist with developing data visualizations
  • Collaborate with product managers and UX designers; assist with developing and editing user interface elements (i.e., hints, modals, field labels, etc.)
  • Participate in peer review processes to include submitting content and reviewing other team members’ content
• Contribute to software release deliverables (completing pub text, installation, and configuration guides, updating and editing announcements, etc.), and assist with release processes (compiling help, preparing guides, etc.)
• Assist with creating and delivering content for JAM
• Assist with training for new team members
• Consistently meet release milestones and deadlines
• Maintain positive and professional attitude; demonstrate willingness to collaborate with functional and technical teams

Preferred Skills & Experience

• Prefer bachelor’s degree
• 4+ years of experience in a related field

The pay range for this position is $67,000-76,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

Benefits

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

Please Note: Jenzabar does not sponsor applicants for work visas.