Customer Support Specialist

Jellyfish was founded to rewrite the way we think about software engineering and the impact it can have on a business. Our story begins with a realization among our founders—Andrew, David, and Phil—that the traditional metrics used to evaluate engineering teams fail to illustrate their true value. Recognizing the challenge engineering leaders face in conveying their contributions to business success, we set out to empower these leaders with tools that not only provide clarity about their teams' performance but also align their outcomes with strategic business objectives.

With Jellyfish, engineering teams are not just fulfilling tasks; they are influencing product strategy, driving innovation, and making data-driven decisions. Our platform combines existing issue tracking systems with software control management data to offer insights on team health, project progress, and operational efficiency. This enables companies to optimize their engineering resources, focus on high-impact initiatives, and foster a culture of accountability and trust within their teams. Our valued customers, which include leading organizations like GoodRx and Priceline, utilize Jellyfish to streamline operations and enhance their overall engineering performance. By ensuring that engineering leaders can demonstrate their impact on the business, we help organizations achieve their goals faster and more effectively.