JDA TSG

We are a managed operations partner for organizations that need critical work performed consistently, at scale, and against measurable outcomes. Rather than simply filling seats, we build and run tailored teams that take ownership of defined metrics. Our operating model combines skilled people, practical processes, technology, and AI-enabled workflows, with credentialed experts remaining accountable for decisions, exceptions, and customer-facing moments.

Our work spans AI and agentic operations, product value operations, customer experience and support, and business operations covering finance, HR, compliance, data, and analytics. We also help clients manage seasonal and surge demand, including large tax-support programs. Since our founding in 2011, we have worked with recognizable enterprises such as Intuit, Microsoft, Apple, LegalZoom, the NFL, and GoCo. From our headquarters in New York City, we recruit, train, govern, and continuously improve the teams responsible for delivering our clients' most important outcomes.