General Manager

Reports to: Regional Director of Operations

Department: A&G

Who We Are

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2023 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

Job Description

The General Manager is responsible for leading and developing the hotel team to achieve business goals. This role is a strategic business leader who can achieve desired targets for guest experience, revenue and profitability, and market share through quality assurance, revenue generations, budget and labor, and P&L oversight.

Essential Duties And Responsibilities

• Ensure compliance with franchise standards and local regulations.
• Manage HR policies, recruit, train, and develop staff while documenting HR activities.
• Handle payroll, staffing, and coaching/discipline of direct reports.
• Monitor service quality, inspect rooms, and address guest feedback.
• Lead day-to-day culture for all hotel associates in alignment with Janko Hospitality’s core values to achieve associate engagement/turnover and guest satisfaction targets.
• Oversee hotel revenue strategy and collaboration with Sales for group bookings.
• Manage relationships with local accounts and negotiate annual rate agreements.
• Manage hotel budgets, financial statements, and execute the annual hotel plan.
• Supervise capital expenditures, ensuring proper bidding and approvals for expenses.
• Ensure financial integrity through invoice review and accurate coding.
• Foster community relationships and represent the hotel in local events.
• Oversee safety & security for the asset, guests, and associates.
• Maintain professionalism and any necessary certifications.
• Ability to operate office equipment and perform light physical tasks (lifting up to 50 lbs).
• May be required to stand and walk for most of the workday, with some bending, twisting, and climbing required.
• May be required to work nights, weekends, or holidays when staffing levels require.
• Perform other duties as assigned by the Regional Director of Operations and/or the Corporate Leadership Team.

Qualifications

• 3-5 years of hotel General Manager experience preferred, or equivalent hotel management experience with proven ability to deliver financial results.
• A bachelor’s degree in hospitality management or business is preferred but not required.
• Excellent communication, organizational, and customer service skills.