Systems Development Engineer I

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

What you'll do at Jamf:

In this role the Systems Development Engineer I at Jamf is responsible for automation and development of our backend infrastructure that powers the Jamf Cloud that our customers rely on to manage Apple devices in their organizations. This includes providing the internal infrastructure that our Software Development Engineers use to build and deploy Jamf products in the Cloud.

What you can expect to do in this role:

• Develop, deploy, and maintain production environments by identifying and applying automation, tools, and techniques such as Infrastructure as Code, Configuration as Code, Serverless, and Containerization.
• Ensure security best practices are identified and integrated into system designs and configuration.
• Assist in evaluating, planning, configuration, and implementation of new software services.
• Develop custom tools and automation through programming and scripting.
• Support Software Development by maintaining and scaling our Continuous Integration and Continuous Delivery environment as needed.
• Apply Data Lifecycle Management to sensitive data through backups, permissions management, and auditing.
• Participate in an on-call rotation, triaging and escalating alerts, and assisting in disaster recovery as necessary for services the team is responsible for.
• Member of an Agile Team providing code reviews, velocity estimation, planning input, and participating in other Agile Methodology workflows.
• Work and communicate effectively with Product Owners, Development teams, and Cloud and Delivery teams.
• Create and maintain technical documentation.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.

What we are looking for:

• Minimum of 1 year experience in one or more of (Required):

• Configuration management and deployment tools (e.g. Ansible, Chef, Puppet).
• Systems Administration or similar role focused on performance analysis, capacity planning, and forecasting.
• Continuous Integration Tools and Techniques (e.g. Jenkins, Bamboo, Github Actions)

• Minimum of 1 year experience as a power user of various operating systems (e.g. Linux, Windows, Mac) (Required).
• Minimum of 1 year experience in a current programming language (e.g. Python, Golang) (Preferred)
• Minimum of 1 year experience using Source Control Management tools (e.g. Git, Subversion) (Preferred).
• Minimum of 1 year experience using issue tracking software (e.g. JIRA) (Preferred).
• Minimum of 1 year experience developing enterprise grade software with understanding of the Software Development Life Cycle (Preferred).
• Minimum of 1 year experience building and maintaining cloud native services with Amazon Web Services (Preferred)
• Minimum of 1 year experience working with monitoring and logging tools (e.g. LogicMonitor, Sumologic, ELK) (Preferred)
• Minimum of 1 year experience with containerization concepts and Kubernetes (Preferred)
• Minimum of 1 year experience working with structured databases (e.g. MySQL, DynamoDB) (Preferred)
• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered.
• Certificates commonly held by those in the role include one or more of: LPIC-1, LPIC-2, LPIC-3, RHCE (RedHat Certified Engineer), AWS Solutions Architect Associate, AWS Certified Developer Associate, AWS Certified SysOps Associate. (Preferred)

How we help you reach your best potential:

• Named a 2022 Best Workplace in Technology by Great Place to Workand Fortune Magazine
• Named a 2023 Best Workplaces for Women™ by Great Place to Workand Fortune Magazine
• Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
• Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
• Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf