United States only- M-F: 7:00am – 10:00pm Pacific Time
- Saturday: 8:00am – 4:30pm Pacific Time
- Sunday: 9:00am – 5:30pm Pacific Time
- Overtime available
- Lead Interaction: Serve as the first point of contact for leads seeking legal assistance through one of our communication channels. No Cold Calling – All leads have asked us to contact them or are calling us.
- Case Assessment: Evaluate the potential viability of cases based on the gathered information and the qualifications of our partner firm.
- Make a great and lasting impression on clients and potential clients
- Follow-up with callers in a consistent and respectful manner.
- Documentation and Record Keeping: Maintain accurate and organized records of all client interactions, case details, and related documents. Input data into case management systems or databases for easy access and retrieval.
- Refer clients with non-personal injury cases to partner law firms
- Convert 95% of qualified leads into retained clients by using your sales skills to build rapport with callers and explaining the value that Jacoby & Meyers provides to their clients
- Training: Participate in continuous guided and self directed training to stay updated on procedures, terminology, and best practices for client interaction.
- Earn incentive compensation in addition to a competitive base salary
- Some sales and/or PI experience a plus
- Excellent verbal communication skills: Specialists will spend a majority of time on the phone with potential clients
- Empathetic, caring and persuasive communication skills
- Conflict Resolution Skills: Ability to handle and defuse potential conflicts with callers while maintaining a professional demeanor.
- Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
- Excellent time management skills to handle all aspects of their responsibilities efficiently without compromising service quality.
- Bilingual fluency in Spanish is required
- Open to constructive feedback and adaptable to changes
- Salesforce or similar CRM experience considered a plus
- Bachelor’s Degree a plus
- Medical, Dental, Vision and Pet Insurance
- 401(k) with Company Match
- Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
- Short-term and Long-term Disability
- Employee Assistance and Travel Assistance Programs
- Paid Time Off, Paid Sick Time, Paid Holidays
- Health FSA and Dependent Care FSA
- Accident Insurance
- Commuter Transportation Incentive
- Cell Phone and Internet Stipend
- Fully-paid parking
- Learning and Development Programs
- Remote Positions
