Technical Program Manager (Customer-Facing AI-Driven Execution) at Raft

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Technical Program Manager

Company Description: Raft - Fast-growing enterprise AI platform

Job Description:
Drive AI-driven solutions for enterprise customers as a Technical Program Manager at Raft. This hands-on role involves implementing, debugging, and optimizing our next-gen agentic platform, coordinating internal and external teams, and translating technical needs into business impact. Ideal for a problem-solver thriving in ambiguity and fast-moving AI environments.

Location: London, UK

Why this role is remarkable:

• Operate at the heart of technology strategy in a cutting-edge enterprise AI company, shaping its scaling journey.

• Work directly with enterprise customers to implement, debug, and optimize AI-driven solutions using Raft's next-generation agentic platform.

• Partner closely with senior leadership (CTO, CEO) and build systems with lasting impact in a high-energy, multicultural environment.

What you will do:

• Drive complex, fast-moving programs, coordinating internal engineers, data scientists, and external customer teams.

• Lead short-term technical projects to deploy and integrate our AI platform, debugging and troubleshooting customer issues in real-time.

• Serve as the technical point of contact during deployment, translating customer objectives into actionable technical plans.

The ideal candidate:

• 5+ years in Technical Program Management, Forward Deployed Engineering, or Customer Engineering in SaaS/AI.

• Deep comfort operating across technical and non-technical domains, with strong debugging and troubleshooting instincts.

• Exceptional communication and stakeholder management skills, with daily use of AI tools in your workflow.

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