M365 Support Engineer I

Are you passionate about Microsoft 365 and eager to grow in a dynamic, fast-paced environment? iT1, a nationally recognized technology solution provider headquartered in Tempe, AZ, is looking for a talented M365 Support Engineer I to join our award-winning Consulting team.

At iT1, we don’t just deliver cutting-edge IT solutions—we foster a culture of innovation, collaboration, and continuous learning. With over a decade of recognition as one of Arizona’s Best Places to Work, we’re proud to offer a workplace where your skills are valued, your growth is supported, and your contributions make a real impact.

This is your chance to work alongside some of the most skilled engineers in the country, gain exposure to top-tier technologies, and be part of a team that’s shaping the future of IT consulting and managed services.

Requirements

• Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner, to provide best in class support for iT1’s Managed Service Clients.
• Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware.
• Troubleshoots problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.
• Provides infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
• Maintains, monitors, and supports the infrastructure environment and/or facilities.
• Coordinates and works on multiple cross-functional base work initiatives and projects.
• Diagnoses and resolves complex hardware, software, and connectivity problems.
• Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
• Monitor’s ticketing queue and responds to service requests or incidents.
• Installs, configures, and maintains approved hardware and software components.
• Adjusts bandwidth on a daily or weekly basis.
• Provides support for connectivity or related network/communication issues for the user community.
• Act as an escalation point for level I and II engineers for Client issues
• Engage in professional service projects as needed
• Travel as needed to conduct on-site installations or site surveys related to infrastructure

JOB QUALIFICATION REQUIREMENTS:   

• Bachelor’s Degree or 2-3 years in a similar role

• Proven experience support M365 services in a technical support or administration role

• Solid understanding of M365 apps and services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune and Azure AD

• Experience with PowerShell scripting for M365 Administration is a plus

• Familiarity with identity and access management, especially with hybrid environments (Azure AD Connect, Active Directory)

• Microsoft Certifications such as MS-900, MD-102 and MS-700 are a plus

• Basic knowledge and understanding of computer networking technologies including routing/switching and TCP/IP for troubleshooting purposes.  

• Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills  

• Must possess excellent time management skills  

• Ability to work in flexible environment based on customer scheduling requirements  

• Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy  

PREFERRED SKILLS:   

• Experience in Microsoft technologies

• Experience in Cloud technologies

• Experience with installing, configuring, and automating Cloud Services (IaaS, PaaS, and SaaS)

PHYSICAL DEMANDS:

• Sit at a computer for 8 hours per day

• Keyboarding for 8 hours per day

• Speaking (communicating information to clients/coworkers)

• Hearing Requirements (In person speech, telephone, other sounds)

• Near Vision (working with small objects or reading small print)

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages