Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.
IT Concepts Inc. (ITC) is seeking a VHIE Engagement Coordinator to support ITC and our VA customer.
Veterans Health Information Exchange (VHIE) products are used by health care providers to seamlessly, and securely, access the information they need to coordinate Veteran Patient care. Electronic health information exchanges (HIEs) connect health care providers, care facilities, pharmacies, and labs to ensure care teams have the most up-to-date and accurate information to better treat patients. VHIE’s secure exchange system eliminates the need to send paper medical records by mail, or to carry your paper records to appointments with federal health care providers and/or participating external providers.
VHIE Engagement Coordinators support adoption of VHIE products at 18 Veterans Integrated Service Networks (VISNs) and 160+ VAMCs and associated Community Based Outpatient Clinics (CBOCs) nationwide by providing education, training and support for the VHIE approved HIE technologies used by the Department of Veterans Affairs (VA) for sharing patient health data, including but not limited to, the VA/DoD Joint Health Information Exchange, VA Direct Messaging, Joint Longitudinal Viewer (JLV), the Federal Electronic Health Record and the VHIE Portal.
The position requires exemplary skills in communications, oral and visual presentation and training experience, people skills to interface with health care administrators and clinical staff of VA and non-VA providers, highly confident customer service, networking and collaboration experience and troubleshooting capabilities.
As an VHIE Engagement Coordinator you will:
- Support the development of standardized training material to deliver education on the benefits of VHIE in support of VHIE- related products for all HIE applications
- Engage medical center leadership and train VA healthcare providers (e.g., physicians, nurses, social workers, and other caregivers) and support staff
- Serve as the VHIE point of contact at the VA Medical Centers (VAMC) interfacing with VA staff and clinicians
- Interface with community care providers interested in implementing Veteran health information exchange technologies in their community
- Develop tactical training plans inclusive of community needs assessment, adoption goals, Objectives and Key Results (OKRs), milestones, training and communication plans
- Develop and maintain Stakeholder POC List inclusive of VAMC and Non-VA community Partner Organizations
- Provide guidance to VAMC Leadership/staff and affiliated CBOC and long-term care facilities on the policy and processes for health information exchange with community partner organizations, including the identification of locally available community partner exchange candidate organizations.
- Participate and develop action plans for ongoing data analysis and validation, or adjustments where needed
- Collecting and reporting identified VHIE-related product issues on behalf of contractor or VAMC staff concerns
- Collecting and reporting identified data quality concerns to VHIE Program business teams for remediation
- Ensure program developed deliverables are maintained and delivered with completeness and accuracy; per the deliverable calendar and quality standards
- Participate in the development and delivery of monthly, quarterly, and annual status reporting to VHIE leadership per the deliverable calendar
- Perform general client account management activities (e.g., organize training sessions, facilitate meetings, document detailed meeting minutes in a timely manner, participate in conference calls, monitor action items through resolution, SOP development, etc.,)
- Serve as POC for VA staff and community partners during new implementations, production validation and ongoing sustainment
- Work collaboratively with other VHIE program sections such as Partner Management, VA Direct, Analytics, Communications and Solutions Management.
- Stay abreast of industry related efforts and communicate effect on Stakeholders
- Ability to travel to conduct site visits and execute training programs; develop training and execution plans
Requirements
- Bachelor’s degree required or minimum of two years’ experience in health information exchange or in a clinical environment
- Demonstrated education experience which includes material development and training to diverse audiences from all levels of an organization
- Proven track record in customer and client relationship development and management
- Skilled in Microsoft Suite of Tools (Teams, Excel, Word, PowerPoint, SharePoint)
- Excellent verbal and written communication skills
- Strong attention to detail and workplace organization
- Must be a self-starter; able to work effectively with limited oversight
- Value teamwork, demonstrate integrity and honesty, are passionate, innovative and strive for excellence
Preferred skills:
- Experience working directly with Department of Veterans Affairs stakeholders or healthcare providers
- Experience with health information exchange technologies or networks, VA Medical Centers, CBOCs
Clearance:
- Must be willing and able to obtain a Public Trust Clearance.
Benefits
The CompanyBenefits
AAEO & VEVRAA
How to Apply