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Isuzu Motors South AfricaIA

Project Engineer

Isuzu Motors South Africa manufactures and distributes commercial vehicles, bakkies, and SUVs across Africa, with over 1,200 employees and a 60+ year presence in South Africa.

Isuzu Motors South Africa

Employee count: 1001-5000

South Africa only

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About the Technical Support EngineerPosition

We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Technical Support Engineer Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution

  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues

  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams

  • Provide timely and detailed feedback to customers

  • Ensure proper recording and closure of all issues

  • Prepare accurate and timely reports

  • Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements

  • BS degree in Information Technology, Computer Science or equivalent

  • Proven working experience in enterprise technical support, IT support or as a technical engineer

  • Basic knowledge of Unix/Linux systems, utilities, and scripting

  • Great problem-solving skills

  • Great client-facing skills

  • Outstanding written and verbal communication skills

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

South Africa

Hiring timezones

South Africa +/- 0 hours

Job categories

Product Engineering

Skills

Linux

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About Isuzu Motors South Africa

Learn more about Isuzu Motors South Africa and their company culture.

View company profile

We've been part of South Africa's automotive landscape for over six decades, though our journey as Isuzu Motors South Africa began in 2018 when we became the first manufacturing and distribution organisation outside Japan with 100% Isuzu ownership. Our team of 1,200+ people works from Struandale, Gqeberha, where we build the D-MAX bakkies and medium- to extra-heavy trucks, while also distributing the MU-X SUV across the continent.

We're proud of what we've achieved - 12 consecutive years as market leaders in medium and heavy commercial vehicles, B-BBEE Level 1 certification since 2020, and recognition as a Top Employer. But what really matters to us is the trust our customers place in us. Our vehicles need to work as hard as the people who drive them, whether that's a small business owner making deliveries or a family heading out on an adventure. We're not just building vehicles; we're contributing to skills development, job creation, and sustainability in the communities we serve across Africa.

Claim this profileIsuzu Motors South Africa logoIA

Isuzu Motors South Africa

Company size

1001-5000 employees

Founded in

2018

Chief executive officer

Billy Tom

Markets

SUV MarketAutomotive DistributionLogistics and Fleet ServicesAutomotive AftermarketSustainable ManufacturingCommercial VehiclesTruck ManufacturingAutomotive ManufacturingTransportationIndustrial Equipment

Employees live in

South Africa
View company profile

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