Account/Project Manager

• Lead end-to-end delivery of eCommerce projects (new builds, enhancements, integrations, BAU support).
  
• Successfully manage multiple concurrent projects & deliverables, including planning schedules, budgeting and resource allocation.
  
• Responsible for scope requirements; working with the design & technical leads to keep delivery within scope and budget.
  
• Ensure seamless integration of third-party applications, APIs, and eCommerce tools.
  
• Own delivery outcomes: scope, timeline, budget, and quality.
  
• Conduct regular project reporting, status updates, and post-launch performance reviews.
  
• Effectively identify and mitigate risks and resolve challenges. Continuously improve internal processes to enhance efficiency and client satisfaction.
  

• Act as a strategic partner, advising clients on how to optimise and grow their eCommerce presence.
  
• Lead quarterly business reviews (QBRs) with key clients, presenting performance insights, learnings, and recommendations.
  
• Develop strategic roadmaps aligned with client business goals (e.g. CRO, platform upgrades, integrations).
  
• Proactively suggest opportunities for improvement, including CRO, UX enhancements, platform upgrades, and new integrations.
  
• Stay across eCommerce platform updates (Shopify, BigCommerce, Headless, etc.) and share relevant insights with clients.
  
• Partner with the Head of Client Success to drive account growth through consultative upselling and cross-selling.
  

• Build and maintain strong relationships with stakeholders, including clients, partners, and internal teams.
  
• Collaborate with clients to understand business objectives, project requirements, and technical specifications.
  
• Mentor and guide junior team members, fostering growth and development.
  
• Support the Head of Client Success in meeting agency business goals.
  

Requirements

• 4+ years of proven experience in web project management within a digital Agency
  
• Exceptional organisational skills with the ability to manage multiple projects simultaneously.
  
• Experience working on both large and small budget projects ranging from $50K up to $300k +
  
• Ability to liaise effectively with technical and non-technical teams.
  
• Preferable to have certification in PMP, Prince 2, Certified scrum master.
  
• Excellent communication, presentation, and stakeholder management skills.
  
• Strong negotiation and risk management capabilities.
  
• Strong understanding of eCommerce platforms, including Shopify, BIg Commerce and Headless CMS solutions.
• Proficiency in project management tools such as Jira, Confluence, Smartsheet/Microsoft project, Google suite.
  
• Knowledge of UX/UI best practices, website performance optimisation, and SEO principles is an advantage.
  
• A problem-solving mindset with a proactive approach to challenges.
  
• Data-driven mindset: comfortable with analytics, reporting, and performance measurement.