Staff Technical Program Manager - System Operations and Resilience

IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ’s computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.

IonQ is seeking a Staff Technical Program Manager with System Operations experience. In this role, you will join a cross-functional team dedicated to building the world's best quantum computers to solve the world's most complex problems.

In this role, you will support the System Operations and Resilience Engineering teams in growing and maturing our operations program. These teams are responsible for the operation of all commercial quantum systems and for sustaining engineering programs that facilitate the feedback loop from operations through engineering and manufacturing. You will manage and mature these programs as needs change, helping to drive operational feedback and subsequent improvements into new and existing systems. Additional responsibilities include project planning, coordination, risk management, and stakeholder management. We are seeking a TPM with expertise in operations (or a similar field) who will be tenacious in driving operational excellence and resiliency throughout the organization.

Responsibilities:

• Lead and improve sustaining engineering programs.
• Collaborate with cross-functional teams of subject matter experts to push operational feedback into new system designs.
• Coordinate with cross-functional teams to help launch new systems.
• Facilitate communication between internal and external teams and report on program status.
• Manage operations projects, identify risks, manage changes to scope and schedule.
• Help the operations team manage incidents and help with incident reviews and research.
• Ability to travel up to 20% of the time to support teams with site visits to College Park, MD, Bothell, WA, or Basel, Switzerland.Ability to travel up to 20% of the time to support teams with site visits to College Park, MD, Bothell, WA, or Basel, Switzerland.
  
  

You’d be a good fit with:

• Prior experience with System Operations teams or similar production/sustaining engineering teams.
• Experience with hardware teams or mixed hardware and software teams.
• Minimum 8 years of Technical Program Manager experience.
• Experience in customer facing roles.
• Strong communications skills, specifically the ability to adapt communication to the audience.
• Proven ability to quickly pick up high-level technical concepts that you do not have previous experience with.
• Excellent written communication.
• Experience thriving in a fast-paced, dynamic environment and managing multiple projects simultaneously.
  
  

You’d be a great fit with:

• Bachelor's degree in Physics, Electrical Engineering, or related technical field.
• Working knowledge of quantum computing concepts.
• Familiarity with incident management, learning from incidents, or other resiliency concepts.
• Software engineering experience or experience working with software teams.

Location: This role can work onsite or hybrid from one of our offices located in Bothell, WA, or College Park, MD, or can be remote for the right candidate.
Travel: Up to 20%, primarily domestic, some international.
Job ID: 1014

The approximate base salary range for this position is $141,670 - $185,482.

Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at ionq.co/jobs. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance!

IonQ's HQ is located in College Park, Maryland, just outside of Washington DC. We are actively building out our recently opened manufacturing and production facility in Bothell, WA (near Seattle). Depending on the position, you may be required to be near one of our offices in College Park, Seattle, Toronto, Canada, and Basel, Switzerland. However, IonQ will expand into additional domestic and international geographies, so don’t let this stop you from applying!

At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.

We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

If you are interested in being a part of our team and mission, we encourage you to apply!