Account Manager, Yachting (Palma de Mallorca, ES, 7012)

About the role

The successful Account Manager will meet or exceed territory sales targets and customer satisfaction targets. The position is responsible for proactively identifying and closing up-selling sales opportunities, renewing existing client contracts per established territory targets, and responding to client requests in a timely and effective manner to ensure optimal client satisfaction.

Key responsibilities

• Meet or exceed all minimum required sales activity expectations and gross profit targets.
  Minimum sales activity expectations and gross profit targets are defined by the General Manager, Yachting.
• Responsible for timely renewal of existing service contracts and routine replenishment of onboard medical supplies for assigned clients.
• Identification of up-sell opportunities and effective closure, utilising subject matter experts to support, where appropriate.
• Responsible for ensuring timely and effective problem resolution for assigned client base.
• Demonstrate proficiency and accuracy with use of CRM and order management systems, following processes documented.
• Responsible for timely receipt of accounts receivable values, in accordance with company and departmental guidelines.
• Attend and document product, sales and professional development training as assigned.
• Identify opportunities to represent the company at events and assist in setting up/arranging and/or attending events (seminars, tradeshows) on an as-needed basis.
• Supporting team members during absences.
• Follow best practice and current company policies including understanding and application of MedAire’s ISO 9001:2008 processes and provide assistance as required in tasks associated with maintaining its ISO certification.
• Ensuring compliance with all GDP practices in line with licenses held.
• Maintain all client information which may be encountered either directly or indirectly while in the performance of the job in strict confidence in accordance with HIPAA and/or any other pertinent confidentiality regulations.

About you

Required Skills and Knowledge

• Demonstrated proficiency in utilizing various software programs (e.g., Microsoft Word, Excel, PowerPoint, Access).
• Demonstrated effective verbal and written communication skills, including but not limited to, the ability to present to groups and interpret and summarise complex written materials.
• Demonstrated competency to perform basic mathematical calculations, including calculating percentages, rates, and ratios.
• Demonstrated effective problem solving, interpersonal, and analytical skills.

Required Competencies

• Relating and Networking

• Persuading and Influencing

• Presenting and Communicating Information
• Delivering Results and Meeting Customer Expectations

• Planning and Organising

Required Work Experience

• Previous account management experience, demonstrating ability to uncover and close opportunities within existing client base.
• Previous proven sales and/ or customer service experience, specifically in superyacht market.
• Prior yachting industry and/or medical experience beneficial.

Required Qualifications

• Educated to A Degree level

Required Languages

• Excellent verbal and written English communication skills
• Additional foreign language skills considered an advantage

Travel / Rotation Requirements

• Moderate domestic travel will be required
• Occasional international travel will be required

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