System Support Specialist I

The System Support Specialist I is an integral member of the Client Support team, responsible for delivering reliable, responsive technical support for Intelerad's radiology IT systems deployed across hospitals, clinics, and imaging centers. This role requires solid foundational knowledge of Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and medical imaging workflows. Working closely with radiologists, technologists, and IT teams, the System Support Specialist I diagnoses and resolves technical issues that directly impact patient care delivery — helping to minimize system downtime and keep clinical workflows running efficiently.

Key Responsibilities

• Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring system availability and performance that supports uninterrupted patient care delivery.
• Collaborate with clinical and IT stakeholders — including radiologists and technologists — to diagnose system issues, streamline workflows, and implement solutions that improve operational efficiency and the end-user experience.
• Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records.
• Accurately document all troubleshooting activities, resolutions, and technical procedures, contributing to a shared knowledge base that drives continuous improvement and team effectiveness.
• Participate in on-call rotation to provide support outside standard business hours, including evenings, weekends, and holidays as required, ensuring 24/7 availability for critical healthcare operations.

Qualifications & Experience

• Bachelor's degree in Computer Engineering, Information Technology, or a related field, or equivalent experience.
• Minimum 1–2 years of experience in Healthcare IT, with exposure to radiology systems support or a closely related technical discipline.
• Working knowledge of PACS, RIS, VNA, and medical imaging workflows.
• Familiarity with DICOM, HL7, IHE, and healthcare interoperability standards.
• Experience with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and SQL Server or Oracle databases.
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow.
• Strong analytical and problem-solving skills with ability to diagnose technical issues efficiently and escalate appropriately.
• Clear, professional communication skills with the ability to engage effectively with both technical and clinical personnel.
• Ability to manage multiple priorities in a fast-paced healthcare environment, working both independently and collaboratively.
• Understanding of cybersecurity best practices and HIPAA compliance requirements.

Preferred Qualifications & Special Requirements

• Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco).
• Working knowledge of Linux architecture and PostgreSQL.
• Exposure to scripting or automation for system administration tasks (PowerShell, Bash, or Python).
• Knowledge of cloud-based medical imaging solutions or telemedicine technologies.
• Fluency in French or other languages, or equivalent.
• Willingness to work evening and weekend shifts as part of a regular schedule rotation.
• Participation in on-call rotation with availability for overtime, holidays, and weekends as required.
• Ability to handle sensitive patient data in compliance with applicable privacy regulations

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.

All your information will be kept confidential according to EEO guidelines.

Applicants may be required to complete an online personality assessment as part of your application.

The base pay for this position ranges from $56,250/year CAD to $75,000/year CAD within any geographic market Canada. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Europe UK/Ireland in the 2026 Best in KLAS: Global Software (Non-US) report.

*Please note that this a remote role based in Ontario, Canada.