Technical Sales Manager-Remote Ireland

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Job Summary:

The primary purpose of this position is to lead the commercialization and growth of Integers implantable medical textiles & fabrics, electrospun and expanded ptfe coverings, elastomeric coatings and complex braid implantable technology*, by providing technical support to Account Executives at key stages of the sales process, serving as a customer interface for, secured customer projects in the development or pre-launch phase, and developing a deep understanding of customers needs for these capabilities and working with Engineering and Operations to further evolve the capabilities to meet these needs

Accountabilities & Responsibilities:

• Supports Account Executive to grow revenue and share within territory and accounts, specific to the key capabilities*
• Focuses on providing exceptional customer service and identification of ways to leverage all capabilities to solve customer problems. Specific focus on key capabilities*

• Serves as the primary customer interface for customer development programs from initiation through execution and facilitates relationship between the customer, R&D, and MFG site location, including coordinating project meetings, customer visits, and activities. Leverages technical competency and skills to ensure customers expectations are met by Integer engineering and operations teams
• Serves as a technical expert by helping to facilitate technical concurrence and uses technical knowledge to identify opportunities to leverage all capabilities in order to increase the value proposition.
• Regularly attends product development meetings and responds to all business inquiries such as scope changes, additional RFQ’s, and relationship management, throughout the product development cycle. Supports sales in proposal development and management on new opportunities.
• Works with Project Manager to manage and communicate pipeline milestones to maintain visibility of program deliverables both internally and externally. May be required to directly manage project in early phases until Primary Project Manager is assigned and onboarded.
• Coordinates inputs from sales and marketing to support project deliverables.
• Serves as a technical expert and supports sales by attending new product opportunity discussions and capabilities presentations. Provides program management and goal attainment for new projects and extensions in contract business.
• Supports marketing by identifying technical capabilities that support development of product roadmaps, marketing business plans, and market analysis for strategic initiatives.
• Regularly attends trade shows, conferences, and industry meetings to increase technical presence, and further establish relationships.
• Enhances technical knowledge and applications engineering skills through technical field contacts, professional organizations, scientific/engineering publications, and Integer technical resources.
• Supports Account Manager in resolution of contract, forecast, demand, quality or other customer issues as required. May be called upon to be primary manager of assigned issues.
• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Performs other functions as required.

Education & Experience:

• Minimum Education: Bachelor’s degree in business or a related field, engineering strongly preferred.
• Minimum Experience: At least 5 years of experience interfacing with customers and providing technical support.
• Experience working with implantable medical textiles & fabrics, elastomeric coatings, electrospun & expanded PTFE, complex advanced braided implants an advantage

Knowledge & Skills:

Special Skills:

• Self-directed, ability to work without day-to-day supervision, high sense of personal accountability and deadline/results oriented.

• Good basic selling skills, persuasive skills and business acumen.
• Comfortable with conflict and ambiguity.
• Excellent personal time management.
• Strong process management orientation and project management skills.
• Strong analytical and problem-solving skills.
• Excellent computer skills.
• Outstanding communication skills.

Specialized Knowledge: Knowledge in account development, territory development, prospecting, sales call, sales strategy, pipeline management. Previous experience working with customer project teams and working on cross functional teams.

Other: Requirement of 15-20% US domestic and international travel.

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.