Operations Sr. Project Manager I

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

About the Role - Our Instacart Operations team is seeking a Project Manager for the Operations Management Office team. Build a new function of the Operations organization while recruiting and developing a team of influential leaders. Showcase and champion the Operations team across the company while also serving as chief project manager across cross-functional and cross-Operations initiatives.

About the Team -Intacart's Operations Management Office (OMO) serves as the glue across all Operations teams and the bridge to partner teams. The OMO is charged with invigorating the Operations brand through clear communication and coordination. The OMO coordinates projects across pillars as well as setting best practices and sharing results. The OMO facilitates optimizing and streamlining decision-making and reporting. The OMO solves for resource allocation needs and will be able to centralize any requests across the Operations function.

ABOUT THE JOB

• You will support the people, process, purpose and performance of the Operations team through umbrella initiatives.
• You will lead the execution of cross-team initiatives and track their progress.
• You will ensure clear, transparent communication within Operations, to partner organizations, and to senior leaders.
• You will optimize team processes, assist in project effectiveness work, and manage team reporting/KPI data.
• You will serve as the ‘glue’ within Operations across teams as well as with partner organizations
• You will be responsible for resource allocation across projects and initiatives; partnering with other teams to effectively manage resource requests (including product needs).
• You will be a strategic thought partner for teams across the company as an expert in the operations of our business.

About You

Minimum Qualifications

• A Bachelor’s degree or equivalent work experience
• 4+ years of operational and project management experience, including comprehensive experience collaborating across business units
• Track record of success navigating complex matrix organizations
• A solid level of business acumen and ability to creatively solve operational problems
• Confidence in navigating complex organizations and influencing stakeholders across business units
• The ability to balance business needs, a sense of urgency, and shipping high quality and pragmatic solutions
• Clear communication skills and executive presence
• Strong analytical skills

Preferred Qualifications

• SQL Experience
• Project Management Certification

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.