IT Atlassian Administrator

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - We're looking for an Atlassian Admin to join our team to manage our growing Atlassian cloud instance. Help us maintain and build out a high performing platform that factors in change control, scalability and industry best practices. Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools. Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed. Provide user management, training, and support for Atlassian Suite.

About the Team - The Instacart Information Technology Department is dedicated to supporting all of Instacart with equipment, infrastructure and technical support. We partner with other teams to help streamline processes and find solutions to people’s technical challenges.

ABOUT THE JOB

• Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools
• Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
• Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
• Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
• Provide user management, training, and support for Atlassian Suite
• Create and maintain detailed technical and user-facing documentation
• Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed
• Collaborate on problem resolution, team decisions, and project planning
• Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
• Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
• Support and manage integrations to external systems as required

ABOUT YOU

Minimum Qualifications

• 3-5 years of experience in the administration, configuration and support of Atlassian cloud products which may include some or all of the following:
• JIRA Software, add-ons, associated plug-ins and extensions
• Project Setups
• JIRA Reporting and Report Filters
• JIRA Projects Role, Access and administration
• Confluence
• JIRA Service Desk
• Eazybi
• Opsgenie
• API
• Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool
• Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes

Preferred Qualifications

• Strong verbal and written communication skills
• You are inclined to Google things you don’t know before asking someone
• Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
• Ability to work independently across functions and work with all levels of users and management