Director of CEO & Executive Writing

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role

In this new role, the Director of CEO & Executive Writing will work as part of our Communications team, reporting directly to the Vice President of Communications, to craft the messages for executives to deliver across a broad array of channels and platforms. This person will need to be adept at both curating the stories that bring our desired messages to life and writing them in a compelling way for both internal and external audiences.

By developing, writing and contributing to communications across multiple channels, this person will help foster community, spark dialogue, and drive a deeper connection between our employees and Instacart’s mission. The Director of CEO & Executive Writing will collaborate with our CEO, broader executive team, and their chiefs of staff on all writing content, including quarterly earnings and monthly all-hands scripts, as well as thought leadership pieces for external audiences.

The ideal candidate will have a minimum of 12-15 years of related experience, including in executive communications and internal storytelling. This person must have strong and adaptable writing skills, be able to work well in a collaborative and fast-paced environment, and be accustomed to working across multiple platforms and workstreams. Self-starters who can connect dots between disparate teams and bring compelling stories to life with limited direction will thrive.

*Along with your application, please submit 3–5 writing samples that demonstrate your ability to (1) craft inspiring company narratives for executives and (2) articulate what an organization does and why it matters.

About the Team

Our Communications team brings Instacart’s mission to life through world-class storytelling that inspires and engages employees and helps elevate the differentiated value Instacart delivers for retailers, brands, consumers, shoppers and investors.

About the Job

• Write, edit, and produce high-quality, engaging content for a variety of internal CEO and executive communications, including presentations for our all-hands and annual summits, updates for our board meetings, materials development for our quarterly earnings CEO letter, and other internal documents.
• Work across the organization with colleagues to gather ideas, topics, and subject matter expertise to inform the creation of compelling content that contributes to building an inclusive and connected culture.
• Understand the diverse needs and perspectives of multiple internal stakeholders and leverage that insight to develop engaging content that resonates.
• Collaborate with senior leadership to act as an advisor and ensure messaging is consistent, accurate, and reflective of our company strategy and values.
• Establish a deep understanding of Instacart's business operations and strategy, including internal processes, vision, and competitive context.
• Demonstrate a passion for storytelling, keeping ahead of trends and providing ideas for innovation.
• Collaborate with creative professionals to develop multimedia content, including graphics, videos, and presentations.
• Build strong working relationships with professionals with diverse backgrounds.

About You

Minimum Qualifications

• Minimum of 12-15 years of experience in communications, with ten or more years in a writing role and deep experience developing and shaping narratives across many different formats.
• Extensive experience working for C-suite executives on a vast range of communications, on tight deadlines and in high energy environments, with minimal oversight.
• Exceptional writing, editing, and verbal communication skills, with the ability to convey complex ideas in a clear, concise manner.
• Enthusiasm and excitement to work collaboratively across departments and with senior leadership to craft messages that align with company goals and culture.
• Comfort with ambiguity and a rapidly evolving business landscape.
• High level of creativity, initiative, and motivation, with a passion for storytelling and employee engagement.
• Ability to move fluidly between long-term vision and near-term execution.
• Deep understanding of trends in technology, media, and culture.

Preferred Qualifications

• Bachelor's degree is preferred.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.