Join Insite Journey as a Client Advisor to enhance customer experience strategies and contact center operations. Manage client accounts and projects, build peer-to-peer relationships, and drive long-term partnerships.
Requirements
- 5+ years of experience in BPO, contact center, or client-facing consulting environments
- Demonstrated success owning senior-level client relationships tied to retention and account growth
- Executive presence with the ability to quickly build credibility and influence client stakeholders
- Proven experience managing escalations and navigating sensitive client situations with professionalism
- Strong analytical and business judgment skills with comfort using data to guide recommendations
- Highly organized with the ability to manage multiple priorities and collaborate across teams
Benefits
- Bonus opportunity for unlimited earnings with no ceiling
- 401k
- PTO
- Benefits (health, vision, dental, short/long term disability, and more)
- Rotating employee events and activities
- Hawaiian Fridays
- Employee celebrations
