Client Advisor

Join Insite Journey as a Client Advisor to enhance customer experience strategies and contact center operations. Manage client accounts and projects, build peer-to-peer relationships, and drive long-term partnerships.

Requirements

• 5+ years of experience in BPO, contact center, or client-facing consulting environments
• Demonstrated success owning senior-level client relationships tied to retention and account growth
• Executive presence with the ability to quickly build credibility and influence client stakeholders
• Proven experience managing escalations and navigating sensitive client situations with professionalism
• Strong analytical and business judgment skills with comfort using data to guide recommendations
• Highly organized with the ability to manage multiple priorities and collaborate across teams

Benefits

• Bonus opportunity for unlimited earnings with no ceiling
• 401k
• PTO
• Benefits (health, vision, dental, short/long term disability, and more)
• Rotating employee events and activities
• Hawaiian Fridays
• Employee celebrations