Philippines onlyJoin the Insite Journey! This is a remote role for individuals who currently reside in the Philippines, supporting clients BPO network by delivering accurate reporting, ensuring governance compliance, and maintaining clear visibility into performance across voice, chat, and email channels.
Requirements
- 2+ years of experience in contact center operations, BPO vendor management, or business analytics
- Experience with workforce management tools, quality monitoring platforms, or CRM systems (e.g., Salesforce, NICE, Verint)
- Experience building and maintaining performance dashboards and reporting packages
- Strong proficiency in Microsoft Excel (pivot tables, complex formulas, data modeling) and PowerPoint
Benefits
- Equal Opportunity Employer M/F/D/V
United States only