Customer Success Representative - PH

Company Overview

Why Join Us?

• 100% remote – work from home
  
• Career growth – we’ll train you in healthcare sales skills
  
• Be part of meaningful work – helping people connect with mental health care
  
• Supportive, inclusive team environment
  

The Role

• As a Customer Success Representative, you’ll be the first point of contact for clients seeking therapy. Your job is to:
  
• Answer inbound calls and emails, providing helpful, caring, and professional support
  
• Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
  
• Collect basic information (demographics, insurance, referral details) to match clients with the right provider
  
• Accurately record client details in our systems (EHR, CRM, scheduling tools)
  
• Build trust and rapport with clients through empathy and clear communication
  
• Receive hands-on training to introduce and promote our services to individuals, clinics, and companies
  

Requirements

• Strong English communication skills (spoken and written)
  
• 1–2 years’ experience in customer service, call center, or BPO work
  
• A friendly, patient, and professional approach with clients—even when they are in distress
  
• Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
  
• Reliable, self-motivated, and able to work independently in a remote setting
  
• Sales experience is not required—we’ll train you!
  

Perks & Benefits

• Annual paid time off
  
• Paid US holidays
  
• Paid birthday off
  
• Monthly health stipend
  
• Performance-based bonus opportunities