Trainee

Requisition Number: 100652

Intern - Sr. Service Delivery Manager

Location: You will have the flexibility to work fully remote from anywhere across Greater Noida

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.

• Received 35+ industry and partner awards in the past year

• $9.2 billion in revenue

• #20 on Fortune’s World's Best Workplaces™ list

• #14 on Forbes World's Best Employers in IT – 2023

• #23 on Forbes Best Employers for Women in IT- 2023

• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Owns day to day client engagement activities with IT cloud operations Team w.r.t agreed SLA & KPI to deliver customer value for Azure/Cloud Managed Services. Coordinate internally and externally with different stakeholders, operations/managed services Team to provide services into seamless delivery. Lead and Drive RAIL (Rolling Action Item List) and Daily/Weekly/Monthly Client's Meeting

• Actively take part in P1, P2 and P3 incidents and drive them to closure it as per the SLA defined.

• Act as a Technical contact and Customer Success Manager for his clients, Microsoft as well as other OEMs to assist organization’s customers.

• Act as an escalation point between the business/customers and technical delivery to resolve issues. Refine service delivery processes where appropriate to contribute to improved business outcomes. · Participate in monitoring, review, and auditing process as per defined frequencies and closely work with the Operations Team to get the activities scheduled and triage.

• Identify and evaluate Risks/Issues and plan for mitigation to safeguard Service Delivery objectives and focus to continually improve services.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Experience in enterprise applications, solutions, and Cloud infrastructures.

• Experience in platform and cloud migrations (preferred) • Ability to manage and work with team members from around the globe / experience working with offshore models. Degrees/Certifications Earned

• Bachelor's degree in Computer Science, Computer Engineering, or Information Technology or similar.

• Relevant Industry certifications on any OS (Windows or Unix), VMWare, Azure 900, 104 & ITIL

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

• Medical Insurance

• Health Benefits

• Professional Development: Learning Platform and Certificate Reimbursement

• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads to tomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India