United States onlyWe are currently conducting a search on behalf of our client for a Director of Commercial Operations & Analytics. This position is designed as a temp-to-hire role, with the expectation of transitioning to a direct hire with the client organization after approximately 6 months, based on performance and business needs.
The Director, Commercial Operations & Analytics will be responsible for building and leading a scalable commercial operations and analytics function to support the successful commercialization of a primary-care portfolio. This highly visible leadership role will serve as the strategic architect of sales force effectiveness, forecasting, incentive compensation, CRM optimization, and performance analytics.
This individual will partner cross-functionally with Sales, Marketing, Finance, and Executive Leadership to drive data-driven decision-making, enhance field productivity, and maximize return on commercial investment. The ideal candidate thrives in a fast-paced, growth-stage environment and brings strong analytical, leadership, and communication skills.
This is an exciting opportunity to join a growing biotechnology organization and play a key role in shaping commercial strategy and execution.
What’s in it for you?
- Comprehensive Medical, Dental & Vision Insurance
- Basic and Voluntary Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
- Employee Assistance Programs
- Pet Insurance
- Retirement Savings 401(k) with company match and annual discretionary stock options
- Generous Paid Time Off, Sick Time, and Paid Holidays
- Career Development and Training
What will you be doing?
- Lead territory alignment and deployment strategy to optimize field effectiveness and resource allocation
- Develop prescriber segmentation and targeting frameworks in a primary-care environment
- Drive Sales Force Effectiveness (SFE), including call planning, reach and frequency optimization, and productivity measurement
- Design, implement, and manage sales incentive compensation plans, ensuring accuracy, compliance, and alignment to business goals
- Develop and maintain demand-based and patient-based forecasts, incorporating competitive dynamics and promotional assumptions
- Conduct scenario planning and sensitivity analyses to support executive decision-making
- Lead marketing mix and promotional response analytics to evaluate ROI across channels, including field, digital, speaker programs, and sampling
- Own CRM strategy (e.g., Veeva), including governance, adoption, reporting enhancements, and ongoing optimization
- Oversee vendor relationships across CRM, data, analytics, and reporting platforms
Lead the integration of multiple data sources (prescription, claims, CRM, financial) to support advanced analytics and reporting - Develop dashboards and reporting tools to deliver actionable insights to leadership and field teams
- Establish KPIs and lead regular business performance reviews and reporting cadence
Provide oversight of commercial operations programs, including speaker programs, sampling, and promotional materials management - Ensure compliant, efficient, and scalable execution of commercial operational processes
- Provide strategic oversight and governance of speaker programs, materials management and sample distribution
What do you need for this position?
- Bachelor’s Degree (BA/BS) required
- MBA or advanced degree preferred
- 10+ years of experience in pharmaceutical or biotech commercial operations, analytics, or sales force effectiveness
- Experience supporting primary-care products or high-volume prescriber models strongly preferred
- 5+ years of leadership experience managing teams or cross-functional initiatives
Strong expertise in Sales Force Effectiveness, territory design, and field deployment strategy - Experience with forecasting methodologies (TRx/NBRx, demand-based, patient-based)
- Experience in marketing mix and promotional analytics
- Incentive compensation design and governance experience
- CRM experience (Veeva preferred)
- Experience managing third-party data vendors (e.g., Symphony)
- Advanced Excel skills and experience with BI tools (Tableau or similar)
- Strong communication, data storytelling, and stakeholder management skills
Proven ability to operate effectively in a fast-paced, growth-stage environment
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Inizio Engage, visit us at: https://inizio.health/
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
