Spain onlyTechnical Applications Scientist 2 - Madrid, Spain
Office working arrangement: Onsite
12-month fixed term contract (maternity cover)As Technical Applications Scientist 2 here at Illumina in Madrid, Spain, you will be part of our dedicated team providing support to both internal and external customers on all relevant Illumina products. Your role will involve specializing in a workflow while often developing a second, allowing you to work independently with a high level of technical knowledge. You will be responsible for complying with local and global work instructions, maintaining ISO accreditation through good working practices, and collaborating with various internal teams to resolve escalated customer complaints.Closing Date: 9th May 2025 Why YouYou will have knowledge and expertise in molecular biology, with practical experience in sequencing or BeadArray and familiarity with Illumina NGS platforms and tools. Ideally, you are fluent in Spanish and English, with Italian being a significant advantage. You possess outstanding written and verbal communication skills, and have experience in call center or technical support positions. Your ability to develop and maintain networks with key internal teams, coupled with your self-motivation and proactive approach, will be essential in this role. You are willing to travel and have experience working in an ISO accredited institution.Key Responsibilities Include:- Provide phone and email support to customers, both for incoming questions and outbound communication.
- Research and provide resolution on routine and complex issues within specialist workflow and support a second workflow with assistance as needed.
- Document customer interactions in SFDC and respond to inquiries by phone and email.
- Develop, write, and edit technical documentation and training materials for internal and external customers, including webinars, bulletins, and KnowledgeBase articles.
- Participate in ongoing training to maintain proficiency with Illumina’s products.
- Develop and maintain networks with key internal teams (Field teams, Product Support, Customer Service) when necessary for resolution of escalated customer complaints.
- Take ownership of key accounts in the region as TAS representative if necessary.
- Comply with all health and safety directions plus all relevant written instructions and work instructions.
- Maintain ISO accreditation through good working practices.
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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