HimalayasHimalayas logo
IGTIG

Technical Support Specialist III

International Game Technology (IGT) is a premier gaming company offering a wide range of gaming and lottery solutions globally, renowned for its commitment to responsible gaming, innovation, and player engagement.

IGT

Employee count: 1001-5000

Australia only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

We're looking for a motivated Technical Support Specialist to provide remote technical assistance and resolve technical-related concerns to our customers. In this role, you'll liaise with our Field Service Technicians, Engineers, and Operations to ensure our technology, machines, and parts are optimized and fit for purpose.

Requirements

  • Subject Matter Expert (SME) and go-to person for escalated technical support and product queries from internal and external stakeholders.
  • Technical diagnostics and troubleshooting to resolve complex issues timely
  • Adept use of Azure ticketing system to ensure final resolution within SLA with documented timeline for reporting
  • Regular review of spare parts list for validation and prioritising parts based on specific machine requirements
  • Train and support contractors, customers, and employees, including training manual and refresher courses

Benefits

  • IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Australia +/- 0 hours

About IGT

Learn more about IGT and their company culture.

View company profile

International Game Technology (IGT) is a multinational gaming company dedicated to delivering innovative and responsible gaming experiences. Established in 1990, IGT has positioned itself as a global leader across various gaming sectors, including gaming machines, lotteries, sports betting, and digital platforms. The company's headquarters in London, paired with major offices in Las Vegas and Rome, allows IGT to maintain a strong presence in over 100 countries, serving both commercial and public gaming operators. With commitment to high standards of service and integrity, IGT produces and supplies an extensive range of gaming products, from the iconic Wheel of Fortune slots to advanced lottery systems.

At IGT, gaming is more than just a commitment; it is a passion. The company focuses heavily on innovation and technology, investing significantly in developing games that engage players and drive operational efficiencies for their clients. With approximately 10,500 employees globally, the company's reach and expertise solidify its position at the forefront of the gaming industry. IGT is wholly committed to responsible gaming practices and operates with a vision to lead the way in entertainment while ensuring player safety and enjoyment. Known for their contribution to the gaming community, IGT emphasizes sustainability in its corporate philosophy, striving to foster diversity and inclusion throughout the workplace.

Claim this profileIGT logoIG

IGT

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

2 remote jobs at IGT

Explore the variety of open remote roles at IGT, offering flexible work options across multiple disciplines and skill levels.

View all jobs at IGT

Remote companies like IGT

Find your next opportunity by exploring profiles of companies that are similar to IGT. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan