Senior/Principal Program Manager, Platform Operations - Copperleaf

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

Copperleaf is the world’s leading AI powered Asset Investment Planning (AIP) solution, enabling organizations to make better decisions – faster, smarter and with more confidence.

Together Copperleaf and IFS offer the first end-to-end asset lifecycle management solution. Underpinned by Industrial AI, the combining of Copperleaf and IFS will allow our asset intensive customers to deliver on their moment of service through strategic allocation and execution of CAPEX and OPEX; balancing expenditure, business objectives, risk and optimal asset performance.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

This is a remote position open to candidates located anywhere in North America. While Copperleaf’s main office is in Vancouver, this role involves close collaboration with IFS teams across the globe, including colleagues in Colombo, London, and other regions. We are a distributed team that thrives on strong communication and global coordination.

The Opportunity

We are looking for a Senior/Principal Program Manager to drive the success of Platform Operations (PlatOps) as part of the next generation of the Copperleaf platform, our most significant and complex R&D investment to date. The Senior/Principal Program Manager will serve as the central communication and coordination point across multiple teams, geographies, and business functions, ensuring organizational alignment and successful delivery during a time-sensitive go-to-market phase.

You’ll work with bright, passionate, and collaborative individuals spanning Engineering, Customer Experience, Support, Security, and Commercial functions—local and global. You’ll lead with influence, manage complex communication flows, and ensure stakeholders stay aligned and effective.

Key Responsibilities

• Provide strategic leadership and vision for the platform, aligning with company goals and future needs, particularly focused on modernization and scalable infrastructure.
• Lead the Program for the next generation of the Copperleaf platform (AIP in IFS Cloud), acting as the primary coordination point across technical, commercial, and operational teams.
• Oversee cross-functional communication and change management, driving alignment and adoption across Engineering, Support, Product, and Business stakeholders.
• Collaborate with cross-functional teams, including technical architects, Design, Development, QA, and Operations, to ensure seamless integration and execution.
• Leverage generative AI tools to improve program workflows, automate communications, and increase delivery efficiency.
• Act as a senior point of contact for escalated platform-related issues, ensuring exceptional experiences for clients and stakeholders.
• Provide in-time coaching and guidance to junior Program Managers and team members, enhancing maturity and program delivery capability.

Building Knowledge

• Deepen your expertise in our baseline technology stack, including infrastructure operations, cloud technologies, and enterprise platform architecture.
• Demonstrate fluency in AI tooling and emerging AI capabilities, and apply this knowledge to optimize program outcomes.
• Lead by example in customer-centric thinking, integrating client feedback into platform evolution and strategic planning.
• Engage in discussions with stakeholders to gather feedback and prioritize enhancements aligned to technical and business objectives.
• Stay current with relevant technical innovations, particularly related to infrastructure, platform scalability, operational resilience, and AI industry trends.

Applying Skills

• Demonstrate high business and technical acumen with the ability to align cross-functional teams to common goals.
• Communicate complex platform strategies effectively to a variety of audiences, both technical and non-technical.
• Incorporate AI-powered tools to streamline problem solving, increase program visibility, and accelerate decision-making.
• Be decisive, flexible, and maintain momentum in dynamic, ambiguous environments.
• Maintain excellent interpersonal skills, fostering trust and cooperation among distributed teams.

Influencing Behavior

• Proactively share knowledge and best practices, mentoring colleagues and contributing to team development.
• Advocate for platform improvements and operational excellence, ensuring alignment with strategic direction.
• Support continuous improvement through thoughtful stakeholder engagement and communication.
• Promote your area of expertise through presentations, documentation, and knowledge-sharing activities.

Embracing AI-Native Talent

At Copperleaf, we believe that fluency with generative AI tools and technologies can be a powerful accelerator for innovation and impact. We’re particularly excited to work with individuals who:

• Frequently explore and apply AI solutions to improve efficiency, automate tasks, and enhance decision-making.
• Stay curious and informed about the latest trends in AI, including how generative tools are reshaping work.
• Have real-world examples of how AI has helped streamline workflows, uncover insights, or create new value in their past roles.
• Approach challenges with a mindset that blends technical know-how with AI-enabled creativity.

If you’re someone who naturally turns to AI as part of your problem-solving toolkit, we’d love to see how you’ve used it to make an impact.

Qualifications

Qualifications

• Minimum of 8 years of experience as a Program Manager in a fast-paced product or platform environment.
• Demonstrated success managing high-stakes programs across technical and commercial stakeholders.
• Deep familiarity with cross-functional delivery models involving engineering, support, product, and implementation teams.
• Experience in large-scale platform modernization, infrastructure rollout, or enterprise systems integration is highly valued.
• Proven track record of managing change and facilitating communication across global teams.
• Comfortable working in a distributed environment with teams across time zones and geographies.

What We’re Offering

• Salary Range: List $120,000 to $150,000 annually + bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer