ICE ConsultingIC

Technical Project Manager (IT Infrastructure)

ICE Consulting offers comprehensive managed IT and cybersecurity services, specializing in solutions for small to medium-sized enterprises, particularly in the biotech and life sciences industries, since 1997.

ICE Consulting

Employee count: 51-200

United States only

Overview:

Join ICE Consulting, a premier Managed IT Services Provider, as we seek a Technical Project Manager focused on IT Infrastructure. With over two decades of experience in delivering top-notch managed IT and security services, we pride ourselves on supporting small and medium-sized enterprises in achieving their technological goals. We are looking for passionate professionals eager to make a significant impact within our driven team.

Job Summary:

The Technical Project Manager will play a pivotal role in managing the transition to modern enterprise solutions, effectively replacing outdated legacy systems within our client organizations. This position requires leadership to guide project teams, facilitate communication between stakeholders, and ensure that projects are delivered on time, within budget, and to high quality standards.

Key Responsibilities:

  • Oversee project management throughout all phases, ensuring alignment with project goals, timelines, and budget constraints.
  • Create and manage detailed project plans that reflect project scope and client needs.
  • Provide regular status updates to stakeholders at various levels.
  • Track project progress consistently to meet established milestones and deliverables.
  • Engage with team members and stakeholders to proactively address challenges and refine processes.
  • Analyze cost implications and present ROI assessments related to project operations.
  • Manage and coordinate project changes, ensuring proper communication and documentation.
  • Ensure the timely acquisition and allocation of resources and materials necessary for project success.

Requirements

Required Qualifications:

  • A minimum of 5 years of professional experience in project management.
  • At least 3 years in a senior project management role.
  • Familiarity with ticketing and quotation systems such as ServiceNow, ConnectWise, and QuoteWerks.
  • Experience with resource scheduling and technical support workflows.
  • Proficient in Microsoft Office Suite (Project, Excel, PowerPoint, Outlook, Visio).
  • Strong organizational and multitasking skills, able to thrive in a dynamic environment.
  • Excellent leadership and team collaboration abilities.
  • Strong analytical and problem-solving skills.

Preferred Skills:

  • Demonstrated success in building lasting client relationships.
  • Ability to nurture and develop junior team members.
  • Experience with Data, CRM, Cloud, or Digital transformations.
  • Background in Process Change, Organizational Transformation, or Technology projects.
  • Proven adaptability to navigate uncertain and challenging situations.
  • Experience in regulated sectors such as Financial Services, Healthcare, or Life Sciences.
  • Project Management Professional (PMP) certification is a plus.

Educational Background:

  • Bachelor’s degree or equivalent professional experience.

Benefits

  • 401(k) with company match
  • Paid holidays
  • Health Care Plan (Medical, Dental, Vision)
  • Retirement Plan (401k, IRA)
  • Paid Vacation Time
  • Training Development
  • Work-From-Home Option
  • Wellness Resources

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Manager

Location requirements

Hiring timezones

United States +/- 0 hours

About ICE Consulting

Learn more about ICE Consulting and their company culture.

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Through groundbreaking technology, we are revolutionizing IT management and cybersecurity at ICE Consulting, Inc. Founded in 1997 by Uzair Sattar, our company has dedicated over two decades to providing comprehensive managed IT services and managed security services tailored for small to medium-sized enterprise clients, with a particular emphasis on the biotech and life sciences sectors. We pride ourselves on delivering end-to-end, vendor-independent managed IT solutions and possess specialized expertise in cybersecurity monitoring and response, also known as Security Operations Center-as-a-Service (SOCaaS). Our innovative approach allows us to function as a standalone IT department for our clients or to provide expert IT consulting services that supplement and complement their internal IT teams. We are committed to taking care of our clients' IT infrastructure, whether on-cloud or on-premise, enabling them to focus on their core business operations. ICE Consulting is equipped to audit, design, configure, install, and maintain complex IT systems, positioning us as a single source for all IT needs.

Our operational philosophy centers on integrity, collaboration, and experience, ensuring that we provide the high level of service and expertise our clients require, while maintaining the personalized attention they deserve. Headquartered in Milpitas, in the heart of Silicon Valley, ICE Consulting has expanded its reach to serve clients from San Francisco to San Diego, and supports remote offices globally, including in Asia, Europe, and South America. Our international presence is further solidified by a fully owned and operated office in Asia. We are SOC 2 Certified, a testament to our commitment to the security, confidentiality, and privacy of our clients' data. This certification is crucial, especially as we help numerous companies navigate various compliance requirements such as ISO 27001, NIST, HIPAA, GDPR, and more. Our specialized team of engineering and support staff, coupled with our consultative approach to IT compliance, processes, procedures, and security, allows us to implement IT best practices effectively. We leverage partnerships with leading technology vendors like VMware, Okta, CarbonBlack, Microsoft, FortiGate, and Palo Alto Networks to design and execute robust cloud technology stacks and IT infrastructures for our clients. Our dedication to client satisfaction is reflected in our 97% client satisfaction score from over 5,000 reviews.

Employee benefits

Learn about the employee benefits and perks provided at ICE Consulting.

View benefits

Company Paid Holidays

Company Paid Holidays

401(k) with company match

401(k) with company match

Retirement Plan (401k, IRA)

Retirement Plan (401k, IRA)

Health Care Plan (Medical, Dental & Vision)

Health Care Plan (Medical, Dental & Vision)

View ICE Consulting's employee benefits
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ICE Consulting

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