United States onlyBehavioral Health EHR
ICANotes is a behavioral health EHR founded in 1999. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty.
Company Culture
We believe in fostering a culture of continuous improvement and learning. We prioritize adaptability over inflexible processes and encourage cross-functional teams to work together and collaborate to achieve shared objectives. We promote transparency and open communication within teams and stakeholders while fostering a culture of trust, respect, and accountability among team members.
Position Overview
We are looking for a Project Manager who thrives at the intersection of execution and coordination. This role is responsible for managing the end-to-end migration of customers from our legacy EHR platform (“Classic”) to our new platform (“Plus”), while also serving as a key individual contributor in day-to-day execution. The ideal candidate is as comfortable digging into data or QA issues as they are managing timelines and driving cross-functional alignment.
This is a critical role that directly impacts customer satisfaction, operational efficiency, and company revenue.
You are a self-starter who is energized by making systems work better. You are not afraid to get your hands dirty in the details, and you take pride in identifying risks before they become problems. You enjoy collaborating across disciplines and can translate operational realities into action plans.
Requirements
- Familiarity with data handling, validation, or QA processes (technical expertise not required, but helpful)
- Experience working with cross-functional teams in a fast-paced environment
- Experience with Jira, Confluence, or similar project tools is a plus
- Previous experience with healthcare or EHR systems
- Familiarity with cloud infrastructure (e.g., AWS)
- Basic understanding of database structures or data formats (CSV, JSON, etc.)
- You thrive in environments with many moving parts. When faced with operational ambiguity or cross-functional noise, you bring structure, prioritization, and steady execution
- Demonstrated ability to create order from ambiguity and drive clarity amid moving parts, shifting priorities, and operational complexity
Key Responsibilities
- Lead active migration projects across stages—from scoping to completion—ensuring quality, timeliness, and customer satisfaction.
- Act as a direct contributor in reviewing data, logging issues, testing outcomes, and validating results as needed.
- Track migration status across all accounts in progress, escalating blockers, and driving resolution with internal teams.
- Develop and maintain migration playbooks, process documentation, and QA protocols to support scalable operations.
- Own communication and coordination across Product, Engineering, Onboarding, and Support to ensure alignment.
- Identify and surface patterns, common migration issues, or data transformation needs, working with Product and Engineering to build reusable solutions.
- Facilitate regular reporting to internal stakeholders with clear summaries of progress, risks, and resourcing needs.
Support cross-training and onboarding for new migration personnel or contractors as the program grows.
Qualifications
- 3+ years of experience in project management or program operations, ideally within SaaS or software migration contexts
- Demonstrated ability to manage complex, cross-functional initiatives with tight deadlines
- Strong organizational and problem-solving skills with excellent attention to detail
- Hands-on experience with data review, data QA, or data validation
- Excellent written and verbal communication skills
- Experience with tools such as Jira, Confluence, Google Sheets, or similar project management platforms
- Familiarity with healthcare or EHR systems is strongly preferred
- Comfort reading or interpreting structured data formats (CSV, JSON); technical fluency is a plus, but not required
- Understanding of cloud-based environments (e.g., AWS) is a bonus
Benefits for full-time domestic employees
- Healthcare (medical, dental, vision)- the company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
- Basic term and optional term life insurance
- Short-term disability (paid for by the company) and long-term disability
- 401(k) and employer-matched retirement plan
- Paid time off that includes 8 sick leave days per year (80 hours annual rollover), 6 personal days per year (rollover all), and 12 vacation days per year (rollover all)
Position is fully remote. Must reside in the following states: AZ, CA, CO, FL, GA, IN, MD, MN, MO, NH, NJ, NY, NC, PA, SC, TX, VA, WA
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
