iboss is seeking an experienced and strategic Chief Customer Success Officer to lead and scale our global Customer Success organization. This is a highly visible executive role that will drive customer retention, satisfaction, and growth across our enterprise customer base.
Requirements
- 10+ years of experience in Customer Success, Account Management, or related post-sale roles
- 4 years in a senior leadership capacity
- Strong understanding of the SaaS business model and enterprise customer lifecycle management
Benefits
- Competitive base salary + performance-based bonus
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Unlimited PTO and paid holidays
