United States onlyThe primary function of this position is to serve as support to assigned existing lenders for day-to-day needs, providing daily support, responding to inquiries, and resolving service problems.
Requirements
- Train/support all assigned lenders.
- Provide daily support to assigned existing lenders.
- Respond promptly and professionally to lender inquiries
- Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
- Client relationship management.
- Manage all details associated with a new lender at go live.
- Follow up with customers to ensure resolution and satisfaction.
- Collaborate with other departments to ensure customer needs are met.
- Escalate complex issues to appropriate internal teams when necessary.
Benefits
- HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
- FSA available
- Dental plans through BCBSIL
- Vision insurance through VSP
- Employer paid Short Term Disability
- 5 Weeks of Paid Parental Leave
- Employer paid Life Insurance – 2x your salary
- 401k -Company matching
- 10 paid Holidays
- Floating Holidays and Personal days
- Accrue Vacation and Sick time from day 1
- Tuition Reimbursement
CA and US only