Strategic Account Manager

As a D365 Strategic Account Manager you will...

• Maintain and expand relationships with HSO ProServ’s industry focused clients. This is a national role that will involve managing approximately 20-30 named HSO ProServ existing clients located across the United States.
• Proactively work to develop a deep understanding of the client’s business and Dynamics 365 environment, identify opportunities to maximize the client’s effectiveness in using Dynamics 365, propose incremental solutions and services, and ensure high degrees of customer satisfaction among the HSO ProServ’s client base.
• Establish productive, professional relationships with key client personnel in order to become a trusted advisor.
• Meet with client representatives on a regular basis to ensure their satisfaction, understand their goals and priorities, and facilitate short and long-range planning related to their Microsoft Dynamics 365 solution.
• Identify up-sell and cross-sell opportunities to provide additional software solutions and consulting services that add value to the client’s business and/or Dynamics 365 implementation.
• Manage the sales cycle for incremental sales of software solutions and consulting/support services to clients. This includes coordinating internal HSO ProServ resources to define solutions to meet the client’s requirements, coordinating product demonstrations and presentations, developing and presenting proposals to clients, and negotiating pricing/deliverables.
• Serve as liaison to HSO ProServ’s delivery and support teams to ensure client satisfaction and meeting the clients defined goals.

Requirements

• Bachelor’s degree from reputable 4-year institution.
• 7 to 10 years of sales experience
• Understanding of project management, consulting, or customer support experience in the software and/or consulting services space.
• Experience in the ERP or CRM software industry is required.
• Experience with, or knowledge of, Microsoft Dynamics 365 a strong plus.
• Experience selling consulting services to multi-national clients for complex rollouts of Dynamics 365 solutions.
• Experience interfacing with C-level executives regarding strategic technology initiatives.
• Experience with, or knowledge of, Microsoft Dynamics 365 licensing a plus, but not mandatory.
• Ability to develop and execute account plans.
• Experience managing sales cycles for software and/or professional services engagements.
• Experience developing sales presentations, proposals and Statement of Work documents.
• Availability to travel 25%-30% of the time

Benefits

We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.