HimalayasHimalayas logo
HouzzHO

Product Support Specialist I

Houzz is a leading platform for home remodeling and design, connecting homeowners with industry professionals.

Houzz

Employee count: 501-1000

United States only

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

Houzz is looking for talented Product Support Specialists to join their team. As a Product Support Specialist Level I, you will be part of a team that provides exceptional customer service for Houzz professionals across the U.S. and Canada. Your job is to field inbound messages and calls from accounts enrolled in our Flex, Starter, Essential, Pro, Premium, Custom, or Ultimate Houzz Pro programs.

Requirements

  • At least 6 months to 2 years of technical and/or subscription-based support experience
  • Customer service experience
  • Strong written and verbal communication skills
  • Strong listening skills
  • Tech-savviness
  • Organizational skills
  • Resourcefulness and multi-tasking
  • Tenacity to exceed monthly objectives

Benefits

  • Paid Time Off (PTO)
  • Home internet stipend
  • Medical, dental, and vision benefits
  • Maternity/paternity leave program
  • Employee Assistance Program (EAP)
  • Professional Development Reimbursement Program
  • 401(k) retirement savings plans
  • Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA) with company contribution
  • Healthy at Houzz program

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Houzz

Learn more about Houzz and their company culture.

View company profile

Houzz, the leading platform for home building, remodeling, and design, empowers industry professionals and homeowners with the tools they need to make every project a success. The company’s cloud-based, AI-powered project management and design software, Houzz Pro (houzz.com/pro), helps pros win projects, collaborate with clients and teams, and run their businesses efficiently and profitably. Houzz Pro provides clients with 24/7 access to project information, 3D visualizations, and financial tools. Using Houzz, people can find ideas and inspiration, hire professionals, and buy products. The Houzz platform is used by more than 3 million construction and design industry professionals and over 70 million homeowners and home design enthusiasts around the world.

Houzz's mission is to provide the best experience for home renovation and design, connecting homeowners and home professionals with the best tools, resources, and vendors. The platform is comprehensive, covering various aspects of home design and improvement while bridging the gap between consumers and professionals in the industry. With Houzz, users can browse through millions of high-resolution images for home interiors and exteriors, read about popular remodeling and design trends, and explore the options available for enhancing their living spaces. Whether it's a kitchen remodel, a bathroom upgrade, or outdoor landscaping, Houzz acts as a one-stop solution for all home improvement needs.

Claim this profileHouzz logoHO

Houzz

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

8 remote jobs at Houzz

Explore the variety of open remote roles at Houzz, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Houzz

Remote companies like Houzz

Find your next opportunity by exploring profiles of companies that are similar to Houzz. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan