Senior Customer Support Specialist – Escalations & AI

HoneyBook is the leading client relationship management platform tailored for independent businesses. Our mission since our founding in 2013 has been clear: empower service-based entrepreneurs with the tools necessary to thrive while focusing on what they love to do. By integrating key functionalities, such as client communication, project management, invoicing, and secure payments, HoneyBook creates a streamlined experience designed to simplify operations for independent professionals.

Based in San Francisco, HoneyBook proudly serves over 100,000 business owners who have collectively earned more than $9 billion through our platform. We provide an ecosystem that fosters organization, productivity, and growth, with 90% of invoices being paid on time or early. Our tools allow users to create professional proposals and contracts swiftly, promoting seamless client interactions. As a part of the HoneyBook family, members find not just software, but a supportive community committed to their success. Our core values revolve around putting people first, embracing innovation, and celebrating collaboration. At HoneyBook, we are dedicated to enabling independent businesses to flourish.