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Homebase MedicalHM

Head of Member Experience & AI-Driven Contact Center

Homebase Medical
United States only

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A healthcare provider is seeking a Senior Director of Member Services to oversee call center operations and implement innovative AI solutions. The ideal candidate will have substantial experience in healthcare call center operations and leadership. Responsibilities include improving customer service experiences and managing vendor relationships, while driving strategy in a high-growth environment. The role offers competitive compensation and a commitment to work-life balance.
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About the job

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Posted on

Job type

Full Time

Experience level

ManagerDirector

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Management & LeadershipMember Experience LeadMember Experience ManagerHead Of Customer Experience OperationsHead Of Customer ExperienceDirector Of Contact Center Operations

Skills

Call Center Operations

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