Head of Customer Success and Customer Experience

We're seeking a strategic, hands-on leader to build and scale our Customer Success and Customer Experience teams. You will own the end-to-end customer journey and ensure our members receive fast, empathetic, and high-quality service across every touchpoint.

Requirements

• 4+ years of experience in customer experience, customer support, operations, or related fields
• Prior experience in scaling a 24/7 support operations in a startup or fast-growth company
• Excellent operational and analytical skills; fluent in metrics, dashboards, and process design
• Background in support softwares (e.g. Zendesk, Crisp) preferred

Benefits

• Comprehensive healthcare coverage for you and your dependent
• Paid time off from the start