Sr. Director, Project Services

The Senior Director, Project Services is a leadership role responsible for the strategic and operational oversight of Project Services organization. This role owns the Project Management discipline end-to-end, including people leadership, delivery standards, performance management, and capability development for all Project Managers.

Reporting into the VP, Delivery Excellence & Operations, the Senior Director leads multiple Directors of Project Services, each responsible for a defined team of Project Managers. Through these leaders, the Senior Director ensures consistent, high-quality project delivery outcomes, strong customer satisfaction, and a scalable, sustainable Project Management practice.

This role plays a critical part in advancing delivery excellence by driving consistency in methodology and execution, developing Project Management talent, and fostering a culture of accountability, continuous improvement, and client-centric delivery.

Key Responsibilities

People & Leadership

• Provide strategic leadership for the Project Management team, with accountability for performance, engagement, development, and retention.

• Lead, coach, and empower the Directors of Project Services, ensuring strong people leadership, clear accountability, and consistent management practices across all Project Managers.

• Ensure effective career development planning, performance management, succession planning, and role clarity for Project Managers at all levels.

• Partner with Human Resources to support effective hiring, onboarding, performance feedback, recognition, and corrective action where required.

• Champion Hitachi Core Values to build a high-performing Project Services organization.

• Own and oversee the mid-year and annual performance management process for Project Services.

Delivery Excellence & Governance

• Establish and maintain project management standards and best practices to ensure predictable, high-quality delivery outcomes.

• Ensure consistent application of delivery methodologies, controls, and reporting across the project portfolio.

• Drive a strong customer-first mindset across the PM community through coaching, mentoring, and feedback via the Directors.

• Provide senior oversight and escalation support for at-risk or complex projects, ensuring timely intervention and recovery.

• Work closely with the Governance team to ensure compliance within the defined parameters and drive timely execution for action required by the Project Services team.

• Partner closely with Delivery Go-to-Market, the Domain, and Sales to align Project Services with broader delivery and business objectives.

Workforce Planning & Resourcing

• Partner with the Americas Resourcing Group to support centralized staffing, utilization management, and capacity planning for Project Managers.

• Collaborate with GDC Global Development Centre and regional leaders to optimize staffing models and ensure the right PM capabilities are aligned to project demand.

• Ensure appropriate workforce planning to balance utilization, employee well-being, and delivery quality.

Performance Management & Reporting

• Track key metrics for Project Services, including utilization, project health and delivery performance.

• Hold Team accountable for driving action on key metrics, PM performance, upskilling, certifications, and development goals.

• Own Project Services performance reporting, including regular Rhythm of the Business (ROB) reporting.

• Use data-driven insights to identify trends, risks, and improvement opportunities across the project portfolio.

Strategic Contribution

• Lead and contribute to initiatives that advance delivery excellence, operational maturity, and scalability of the Project Services function.

• Act as a thought leader for Project Management within the organization, continuously improving tools, processes, and ways of working.

• Support organizational change initiatives related to delivery transformation, growth, and innovation.

• Proven experience building, scaling, and leading a Project Management function within a professional services or technology delivery environment.

• 10+ years of experience in project delivery and people leadership, with demonstrated success leading large teams and multiple people managers.

• PMP certification required

• Candidates with PROSCI certification (or equivalent) preferred

• Strong leadership capability with a focus on coaching, mentoring, and developing high-performing teams.

• Excellent communication and stakeholder management skills, with the ability to influence at senior and executive levels.

• Deep understanding of project delivery governance, performance management, and portfolio-level oversight.

• Strong analytical and organizational skills, with experience defining, tracking, and acting on delivery and utilization metrics.

• Customer-centric mindset with a track record of driving consistent, high-quality delivery outcomes.

• Strong technical skills with Project Management Tooling (Microsoft Project, Azure DevOps, or equivalent tools)

Core Competencies

• Strategic Thinking

• People Leadership & Talent Development

• Client Focus

• Impact and Influence

• Operational Excellence

• Continuous Improvement

• Adaptability

Base Salary Pay Range*:

$190,000 - $259,000 USD

$180,000 - $247,000 CAD

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

WHILE THIS ROLE IS REMOTE, YOU MUST BE A CITIZEN OF THE UNITED STATES/CANADA, OR HAVE THE ABILITY TO WORK WITHIN THE USA/CANADA WITHOUT SPONSORSHIP.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Other Compensation / Benefit Overview

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:

• Bonus Plan

• Medical, Dental and Vision Coverage

• Life Insurance and Disability Programs

• Retirement Savings with Company Match

• Paid Time Off

• Flexible Work Arrangements including Remote Work

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All your information will be kept confidential according to EEO guidelines

#REMOTE

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.