Virtual Assistant (Travel & E-Commerce)

We are looking for an Virtual Assistant to support day-to-day operations at an innovative travel company specializing in student travel and experiences. You will manage everything from Amazon storefronts to vendor communications while keeping our online presence accurate and our student communities engaged.

This is a hands-on remote operations role. You need to be comfortable managing multiple platforms simultaneously, communicating with international vendors, and staying organized across e-commerce, content, and community responsibilities. If you are a self-starter with strong digital operations experience and an interest in the travel industry, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off per year
• Flexible holiday observance based on your location
• 100% remote setup so you can work wherever you're most productive
• Exposure to the travel and hospitality industry
• Join a growing team connecting students with unforgettable experiences

What You'll Work On

E-Commerce and Online Listings

• Set up and maintain Amazon storefront with optimized product listings
• Update and replace booking platform links including VRBO to Expedia migrations
• Ensure all online listings are accurate, current, and conversion-optimized
• Monitor listing performance and implement improvements

Website and Content Operations

• Add and update clickable links across website pages
• Implement regular content updates and maintain site freshness
• Schedule and publish blog posts according to content calendar
• Ensure all travel packages and offerings are properly displayed

Communications and Community Management

• Manage multiple WhatsApp student groups for nightlife and event updates
• Send weekly announcements and travel tips to student communities
• Respond promptly to inquiries via WhatsApp and email
• Build engaged communities around travel experiences

Vendor and Booking Coordination

• Communicate with international vendors via email and WhatsApp
• Process and confirm bookings with attention to detail
• Onboard new vendors and maintain relationship database
• Coordinate between students, vendors, and internal teams

Project and Program Support

• Research new destination opportunities and travel trends
• Support event-based programs and special initiatives
• Assist with seasonal campaigns and promotional activities
• Contribute to expanding travel offerings and experiences

What You Bring

• At least 2 years of experience as a Virtual Assistant or Operations Coordinator, preferably in travel, e-commerce, or hospitality
• Amazon Seller Central experience with product listing optimization
• Strong WhatsApp and email management skills with professional communication
• Excellent organizational abilities to manage multiple platforms and tasks simultaneously
• Self-starter who can work independently across time zones
• Comfortable managing vendor relationships and student communities

Nice to Have

• Social media management experience with Instagram or TikTok
• Familiarity with travel platforms such as Expedia, Booking.com, or Airbnb
• Basic design skills using Canva or similar tools
• Multiple language skills for communicating with international vendors
• Experience with analytics tools for tracking e-commerce and website metrics

How to Apply

Please include:

1. Your updated resume emphasizing operations, e-commerce, or travel industry experience
2. A 1 to 2 minute Loom video describing how you would manage multiple WhatsApp groups while coordinating vendor bookings simultaneously
3. Screenshots or examples of e-commerce listings or online content you have managed

Only candidates who submit both a Loom video and supporting examples will be moved to the next step of the hiring process.

If you are organized, resourceful, and want to build real operational experience inside a growing travel company, this role gives you the variety and the direct impact to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.