Medical Virtual Assistant

We’re looking for a Medical Virtual Assistant who can bring organization, accuracy and warmth to a fast-moving healthcare environment. You’ll support clinicians, administrators and patients by managing scheduling, communication, documentation and day-to-day operational workflows.

This role is ideal for someone who thrives in high-touch environments, understands the importance of accuracy in medical settings and can stay calm and organized even when juggling multiple priorities. If you enjoy helping patients navigate their care while keeping operations running smoothly, you’ll be a strong fit here.

Why You’ll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays based on your location
• 100% remote setup with flexibility to work where you perform best
• Work closely with healthcare providers and administrative teams
• Opportunity to support impactful work that directly helps patients and families

What You’ll Work On

Patient Communication and Support

• Serve as the first point of contact for incoming patient inquiries
• Manage phone, email and text communication with clarity and empathy
• Assist patients with questions about scheduling, documentation, treatment plans or general requests
• Direct patients to the correct clinician or department as needed

Scheduling and Calendar Management

• Schedule, reschedule and coordinate patient appointments, evaluations and follow-ups
• Maintain organized clinician calendars and manage time blocks, cancellations and conflicts
• Communicate appointment reminders and updates to patients

Medical Documentation and Coordination

• Update patient records and ensure information is accurately documented
• Collect, review and organize intake forms, referrals and authorizations
• Assist with maintaining EMR data hygiene and workflow consistency

Insurance and Administrative Support

• Support patients by reviewing or gathering insurance information, coverage details and visit limitations
• Track authorizations, documentation requirements and outstanding requests
• Provide administrative support tied to billing, verifications or clinical workflows

Operational Efficiency and Workflow Support

• Maintain organized systems for communication logs, paperwork tracking and outstanding tasks
• Flag issues that impact patient flow, scheduling or compliance
• Contribute to improving SOPs, communication processes and administrative efficiency

What You Bring

• Experience in medical administration, virtual assistance or patient support
• Strong communication skills with a warm, clear and empathetic approach
• Highly organized, detail-oriented and able to manage multiple tasks at once
• Tech-savvy and comfortable learning EMR and scheduling systems
• Calm under pressure and able to support patients who may be stressed or overwhelmed
• High follow-through and reliability
• Ability to work independently and maintain confidentiality at all times

Nice to Have

• Experience with EMR software such as Athena, Kareo, RainTree, SimplePractice or similar
• Background in healthcare, therapy practices or clinical operations
• Familiarity with insurance verifications, authorizations or benefits explanation
• Previous remote patient support experience

How to Apply

Please include:

1. Your updated resume
2. A short 1–2 minute Loom video introducing yourself and describing your experience in healthcare administration or patient support

Only complete applications with a Loom video will move forward.

If you thrive in service-oriented environments, enjoy helping patients feel supported and want to play a meaningful role behind the scenes in healthcare, this position gives you the chance to make a direct impact while joining a team that values clarity, empathy and operational excellence.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.