Philippines onlyOverview:
We’re looking for a reliable and detail-oriented Virtual Medical Receptioist with GYN experience to join our healthcare team. The ideal candidate will be comfortable managing patient scheduling, handling phone communications, and performing insurance verification while maintaining a warm, professional patient experience.
Key Responsibilities
- Manage front desk operations including answering phones, taking messages, and routing calls through Nextiva.
- Schedule and confirm patient appointments, follow-ups, and procedures.
- Perform insurance verification and update patient information in AthenaHealth (Athena) EMR system.
- Greet patients and assist with check-in/check-out processes.
- Communicate professionally with patients, providers, and insurance representatives.
- Maintain patient confidentiality and ensure accuracy of all front-office documentation.
- Support other administrative and clinical staff as needed.
Requirements
Requirements
- 1+ year experience in a front office or medical administrative role.
- Prior experience in OB-GYN or women’s health practice required
- Proficiency in AthenaHealth EMR and Nextiva phone system.
- Strong knowledge of medical terminology and insurance processes.
- Familiarity with patient scheduling protocols and medical billing basics.
- Strong customer service mindset and ability to work in a fast-paced environment.
- Excellent communication, multitasking, and organizational skills.
- Must be able to work EST hours.
Colombia only