Customer Success Engineer - AI & Automation (Ecuador)

Our client is a fast-growing SaaS company leveraging the power of AI automation, voice agents, and API integrations to solve complex business problems at scale. They're looking for a Customer Success Engineer who can support clients from onboarding to long-term success—while building and optimizing automation workflows using industry-standard tools.

This is not a passive support role—you’ll be hands-on in designing and implementing technical solutions, refining customer success processes, and collaborating across departments to deliver measurable outcomes. If you’ve got a customer-first mindset paired with technical implementation experience and a passion for AI-driven tools, this is the opportunity for you.

🎁 Perks & Benefits

• 💵 Get paid in USD every 15th & 30th of the month
• 🌴 Up to 14 days paid time off annually, from day 1
• 📅 Observance of paid Philippine Regular Holidays (Flexibility of Holidays depending on place of residency)
• 🏡 100% remote – work from anywhere
• 🌍 Be part of meaningful, high-impact international projects
• 🚀 Work with a fast-moving team where your ideas matter

🧩 What You’ll Do

• Manage customer onboarding and implementation across various AI-powered automation solutions
• Build and maintain automation workflows using tools like **Make.com and Zapier**
• Guide customers through technical integrations, including APIs and webhooks
• Collaborate with product and engineering teams to deliver client feedback and feature needs
• Serve as the main point of contact for customer success, adoption, and retention
• Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases
• Maintain accurate internal documentation and help build customer-facing playbooks
• Continuously improve onboarding processes, communication flows, and automation templates
• Support reporting and insights tied to automation performance and client usage

✅ Who You Are

• 3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products
• Strong experience with automation platforms like Make.com, Zapier, or similar tools
• Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents
• Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)
• Excellent English communication (verbal + written)
• Ability to manage multiple customer projects, timelines, and requests simultaneously
• Confident building SOPs, internal systems, and scalable support processes
• Proactive, self-managed, and capable of navigating ambiguity with confidence

💡 Nice-to-Have

• Hands-on experience deploying AI voice agents or AI-powered support tools
• Experience integrating systems across CRMs, Airtable, Google Sheets, or internal databases
• Exposure to early-stage startup environments and fast-paced remote teams
• Ability to create training videos, playbooks, or documentation
• Experience with no-code tools, automation stacks, and customer onboarding at scale

🎯 This is a hybrid role combining client-facing success and technical automation implementation. We’re looking for someone who can deliver value quickly, think strategically, and move fast—with AI tools in your toolkit.

📩 Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. One-way Video Interview - Record a brief one-way video introduction to showcase your communication skills
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.