Client Success & Business Operations Assistant (Part-Time)

We’re supporting a fast-growing U.S.-based B2B lead generation agency, and we’re looking for a highly responsive, detail-driven Client Success & Business Operations Assistant to join the team in a part-time capacity.

In this role, you’ll work directly with the founder to manage client communications, maintain lead generation workflows, and keep business operations running smoothly. From handling inboxes and updating lead pipelines to supporting client chats and organizing deliverables—this role is all about responsiveness, precision, and initiative.

If you're someone who writes flawlessly, thinks on your feet, and thrives in a fast-moving environment, this could be a long-term opportunity to grow within a high-performance remote team.

🎁 Perks & Benefits

• 💵 Paid in USD every 15th & 30th of the month
• 🏖️ Up to 14 days of Paid Time Off per year
• 🇵🇭 Observance of Philippine Regular Holidays (paid)
• 🏡 100% remote – work from anywhere
• 🌍 Collaborate directly with the founder and high-performing growth teams
• 🚀 Contribute to the growth of a fast-scaling B2B lead generation business

🧩 What You’ll Do

• Respond Rapidly: Manage all inbound client or lead messages, responding within 5 minutes during your shift via email, Fiverr, or other platforms
• Client & Lead Support: Assist in understanding client needs, routing messages, and supporting onboarding and sales conversations
• Lead Generation Ops: Help manage and execute outbound lead gen tasks using Apollo.io and similar platforms
• Data Organization: Maintain clean, accurate spreadsheets using Excel (including VLOOKUP, XLOOKUP, Pivot Tables)
• Email Marketing Tasks: Support campaign list building, test sends, and template management in platforms like Mailchimp or Klaviyo
• Inbox Management: Draft, organize, escalate, and track communications across platforms
• Task & Project Tracking: Follow up on deliverables, monitor timelines, and support smooth day-to-day operations
• Admin Support: Assist with documentation, reporting, and general business tasks
• (Bonus) Provide light technical assistance on HTML email templates or Python-based scripts if comfortable

✅ Who You Are

• You have 4+ years of experience as a Virtual Assistant, Executive Assistant, or in Client/Operations Support
• You’re fluent in English with native-level writing skills and professionalism in every message
• You’re fast and ultra-responsive—able to reply to messages within 1–2 minutes during your shift
• You’re proactive and independent—you anticipate problems and take initiative without needing to be told
• You’re organized and tech-savvy, especially in Excel and online lead gen tools
• You have hands-on experience with Apollo.io or similar lead generation platforms—this is a must
• You thrive in fast-paced environments and can handle pressure with clear thinking and strong communication
• You’re eager to learn, adapt, and grow with a team that moves fast and values ownership
• Bonus points if you have experience working on Fiverr gigs, with founders, or in B2B lead generation or email marketing
• You’re fully available to work the following schedule:
• Training Period (First 3–6 Months):
• 4 hours/day, Monday–Friday, 11:00 AM–3:00 PM EST
• Part-Time Hours (Post-Training):
• 2–4 hours/day, between 8:00 PM–12:00 MN EST
• Shift to daytime PH hours is possible after training, depending on performance and independence

📩 How to Apply

1. Submit your updated resume
2. 1-2 minute Loom self-intro video showcasing your relative experiences
3. (Optional) Share examples of lead gen work, client communications, or Excel files you’ve managed

🧠 This is a role for someone who’s fast, sharp, and obsessed with staying on top of things. You’re the kind of person who doesn’t just respond—you anticipate. If you’re looking for a long-term, high-ownership opportunity with a founder-led business, we’d love to meet you.

📋 Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record a brief one-way video introduction to showcase your communication skills
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer with competitive compensation package

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.