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Higher LogicHL

Strategic Advisor

Higher Logic is an industry leader in cloud-based engagement platforms, offering online communities and marketing automation to help organizations connect with their audiences.

Higher Logic

Employee count: 201-500

United States only

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The Strategic Advisor/ Senior Strategic Advisor roles are responsible for serving as a main point of contact for multiple customers by managing their online community and communication platforms via product enablement, creation and execution of strategic plans, and supporting community management activities using the Higher Logic software platform. This role is expected to offer specific community insights, make recommendations on approaches and techniques, and implement those approaches and techniques based on knowledge of the customer and their objectives while growing customer engagement.

ESSENTIAL DUTIES AND RESPONSIBILITES:

  • Execute day to day production tasks working within the customer's online community and/or email marketing platform.
  • Recommend and implement engagement tactics appropriate for customer communities.
  • Help other Strategic Services team members address issues/solve problems for customers you may not be directly engaged with.
  • Mentor and/or train other Strategic Services team members on all aspects of community, communications and consulting best practices.
  • Seek and collate customer feedback to shape online community management practices and product ideation within Higher Logic.
  • Work with Product and other HL teams to improve the community platform
  • Conduct all business in accordance with Higher Logic policies and procedures.
  • All other duties as

KNOWLEDGE AND ABILITIES REQUIRED:

· Able to manage competing priorities to meet time-sensitive goals across multiple customers.

· Able to work with a team, take direction from one or more team members, provide direction to other resources.

· Excellent customer service orientation and troubleshooting abilities.

· Excellent verbal and written communication skills.

· Strong technical aptitude to learn new software platform.

· Experience with Microsoft Office applications (PowerPoint, Excel, Word, etc).

About the job

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Full Time

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Hiring timezones

United States +/- 0 hours

About Higher Logic

Learn more about Higher Logic and their company culture.

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We are an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use us to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do – the tools and features in our software, our services, partnerships, best practices – drives our ultimate goal of making your organization successful. We were founded in 2007 by Rob Wenger and Andy Steggles with a mission to transform the way associations reach, engage, and retain members. Over the past 15 years, we've built a deep history of innovating and delivering community, marketing, and other software solutions for associations, non-profits, B2C, and B2B businesses. We pioneered and shaped the landscape of community solutions, literally defining what community means. Now, our suite of integrated solutions empowers over 3,000 customers, representing over 350,000 online communities with greater than 200 million users in more than 40 countries worldwide.

Our Higher Logic Thrive Platform is designed for associations to make creating powerful member experiences simple. It comes with Community, Marketing, Events, and Jobs solutions. Associations can also scale as they grow by leveraging add-ons for volunteering, mentoring, learning management, credentialing, a mobile app, and collecting and reviewing submissions. We believe in the power and connection of community. Our team is dedicated to innovating, creating, and delivering the best community software solutions. We provide powerful online communities and communication tools to engage members and customers at every stage of their journey. We offer a robust engagement platform and strategic services with over a decade of experience in building personalized and scalable community engagement programs. Our commitment to innovation is ongoing, as evidenced by our recent launch of new AI-enabled tools to help our customers automate workflows, save time, improve outcomes, and further personalize each member and customer experience. We're excited to see how our customers adopt these technologies to deepen relationships and further their missions.

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Higher Logic

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