HelpFlowHE

AI Software Engineer

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.

HelpFlow

Employee count: 11-50

United States only

Position: AI Software Engineer

Working Hours: US Business Hours

Hiring Company: We are a 10 year old remote staffing business with a fully remote team of 100+ employees. We started as a customer service agency, but have leveraged our client experience and technical acumen to become the industry's first AI empowered (human) virtual assistant service.

About the Role: We’re seeking an AI Software Engineer to build a multi-agent system that integrates AI Agents into business teams. You’ll work directly with our CEO (a highly technical domain expert, but non-coder) to turn a clear vision and technical spec into a live system. This is a strategic project to be spun out of a 10-year-old remote staffing business with over 100 clients—giving us the ability to innovate with you and the ability to invest in growth at launch.

Key Responsibilities:

  1. Planning‬‭ - Collaborate to translate vision and initial technical specs into a development plan that you are confident in building.‬
  2. Decisions‬‭ - As part of developing the plan, make architecture and strategy decisions that may need to change from initial spec.‬
  3. Process‬‭ - Execute best practice development process against the plan, leveraging your development experience‬‭ and‬‭ AI coding.‬
  4. Collaboration‬‭ - You will be primarily building, but collaboration on product strategy and project management will be important.‬

Requirements

Experience based: ( * are required)‬

  1. * Strong programming skills (without AI) - real-world experience writing and shipping production code
  2. * Deep experience with AI-powered software development - primarily using Cursor in a systematic and scalable way.‬
  3. * Technical experience building on OpenAI APIs and multi agent SDKs (CrewAI, Vercel, and recently OpenAI Agents SDK).‬
  4. Experience working with cross functional cofounding teams - including non coders that are involved in technical work.‬
  5. Proven ability to build for short‬‭ AND long term - high-leverage, modular systems, balancing technical debt vs momentum.‬

Mindset based:‬

  1. ‬All In on AI Development - you already build with AI, and you’re pushing the edges of what’s possible.‬
  2. You Know The AI Space - You’re listening to AI podcasts and are active on X, testing and applying new insights regularly.‬
  3. Obsessively Innovating with AI - always refining how you use AI tools to reduce friction and increase quality.‬
  4. Curious and Optimistic - You approach novel problems and new technology with excitement, not skepticism.‬
  5. Entrepreneurial - You love building, but you love seeing what you’ve built drive results. You thrive in the fast-moving‬ startup environment and get energy from the grind of building something quickly.‬

Benefits

This is a 3 month contract role, with the opportunity to move to full time employment in the future.

Notes:

Our CEO will be heavily involved in hiring, with the support of our recruitment team. Please expect communication from multiple parties.

About the job

Apply before

Posted on

Job type

Contractor

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About HelpFlow

Learn more about HelpFlow and their company culture.

View company profile

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.

From the beginning, we focused on providing high level "business partner minded support" to our clients rather than the lowest cost "outsourced agents" other providers have pitched for decades.

With our 24/7 live chat team, we're not just answering visitor questions. We're leveraging our dataset and technology to predict abandons and engage with helpful conversations, leading to a "perfect timing" feeling in customers (and an insane ROI).

With our customer service team, we're not just answering basic support tickets for an hourly fee or a few dollars per ticket. We're configuring robust KPI metrics systems and reporting processes while streamlining your customer service process, which makes your entire operation more profitable (and produces loads of happy customers).

Culture Fit For Our Company

  • Happy and Successful on A Virtual Team: You prefer working virtually, you’re happy in this environment, and you use best practices for virtual teams to be successful.

  • Independently Effective: Once you understand the end goal, you are able to work independently day by day to achieve that goal. You know when to seek out help if needed.

  • Fast Learner: You don’t know everything, but can learn anything with a little direction from your Manager and the initiative you have to find self-guided / online resources.

  • Computer Savvy and Efficient: You have moderate to advanced computer experience, such as navigating quickly, using multiple apps at once, etc.

  • Levelling Up: You see and pursue opportunities to improve yourself, and the company.

  • Process: You respect creating and using processes, and take the time to document processes so that other team members can support you and scale your success.

Employee benefits

Learn about the employee benefits and perks provided at HelpFlow.

View benefits

Healthcare benefits

HMO coverage up to USD 50/Month.

Paid time off

This is rare with remote/freelance jobs.

View HelpFlow's employee benefits
Claim this profileHelpFlow logoHE

HelpFlow

Company size

11-50 employees

Founded in

2014

Chief executive officer

Jon Tucker

Employees live in

View company profile

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HelpFlow hiring AI Software Engineer • Remote (Work from Home) | Himalayas