Client Service Supervisor

Help at Home is seeking a Client Service Supervisor to develop and monitor quality care plans for clients, serving as a liaison between clients, caregivers, and other stakeholders. This remote role focuses on providing comprehensive care and ensuring client and caregiver well-being while maintaining accurate documentation and a positive working relationship. The ideal candidate will be passionate, ethical, and dedicated to supporting a growing and leading organization.

Requirements

• Maintain files and paperwork
• Maintain confidentiality of patient/client and agency information
• Assign homecare aides based on client needs
• Provide coaching to caregivers
• Proactively communicate schedules and changes
• Prioritize client care
• Record and report client service and satisfaction
• Handle client complaints
• Maintain compliance with regulations
• Perform other related duties as assigned