United States onlyWe’re Hiring: Patient Care Coordinator — Remote. We're looking for a Patient Care Coordinator to join our growing team at HELM. You'll be working with our client in the Physical Therapy industry in a remote capacity. You will serve as the first point of contact for patients, handling inbound calls, scheduling appointments, managing text communications, processing new patient intakes, and ensuring all inquiries are handled with professionalism and empathy.
Requirements
- Fluent spoken and written English and Spanish
- Clear, confident phone communication skills
- Experience with Physical Therapy preferred
- Experience in a medical receptionist, patient care coordinator, or healthcare admin role
- Strong patient-facing empathy and professionalism
- Comfortable working in an EHR system (ClinicMind experience a plus, not required)
- Highly organized and detail-oriented
- Proactive and capable of thinking ahead in patient workflows
- Strong written English for internal communication and email correspondence
- Comfortable managing high call volume while maintaining quality
- Reliable home office setup with strong internet connection
