Heidi is a healthtech startup on a mission to improve patient care across the world. As a Customer Support Team Lead, you'll lead a team of Customer Support Agents and ensure timely, accurate, and empathetic assistance in a high-trust healthcare environment.
Requirements
- 2+ years proven experience in customer support
- Experience coaching or leading frontline teams
- SaaS or HealthTech experience preferred
- Strong customer empathy
- Excellent written and verbal communication skills
- Sound judgment and problem solving skills
- Flexibility to work weekends and evenings
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
- Flexible work arrangements (remote or hybrid)
- Opportunity to work with a world-class team and make a global impact
