Harvey is looking for a User Operations Manager to lead a high-performing, fast-paced support team that delivers exceptional experiences for customers. The role involves driving operational excellence, accountability, and continuous improvement within the global support organization.
Requirements
- 4+ years of experience in customer support or user operations
- 2+ years managing teams in a fast-paced, high-volume environment
- Proven ability to drive accountability and performance through clear goals, metrics, and coaching
- Strong organizational and prioritization skills
- Demonstrated experience scaling support operations and improving processes for efficiency and quality
- Strong analytical mindset with experience interpreting data to make informed operational decisions
- Excellent communication and collaboration skills across Product, Engineering, and Customer Success
- Deep familiarity with Freshdesk, or similar support platforms
- Passion for delivering best-in-class customer experiences and continuously raising the bar for operational excellence
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
