We're a company transforming the legal and professional services industry. We're looking for a Technical User Operations Specialist to provide support to our customers. The role requires 3+ years of experience in technical support, exceptional empathy and communication skills, and a strong problem-solving ability.
Requirements
- 3+ years of proven experience in a fast-paced technical support role
- Exceptional empathy and communication skills
- Strong problem-solving and critical-thinking abilities
- Highly organised and adaptable
- Solid understanding of APIs
- Familiarity with customer support tools and CRM systems
- Demonstrated passion for learning and continuous improvement
Benefits
- Generous salary range: $94,000 - $126,000 USD
- Equal opportunity employer
- Commitment to providing reasonable accommodations to applicants with disabilities
