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HarveyHA

Technical User Operations Specialist - Weekend Coverage

At Harvey. ai, we're transforming the legal industry by harnessing the power of generative AI to streamline workflows and drive efficiency for law firms and corporate legal departments.

Harvey

Employee count: 51-200

Salary: 94k-126k USD

United States only

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We're a company transforming the legal and professional services industry. We're looking for a Technical User Operations Specialist to provide support to our customers. The role requires 3+ years of experience in technical support, exceptional empathy and communication skills, and a strong problem-solving ability.

Requirements

  • 3+ years of proven experience in a fast-paced technical support role
  • Exceptional empathy and communication skills
  • Strong problem-solving and critical-thinking abilities
  • Highly organised and adaptable
  • Solid understanding of APIs
  • Familiarity with customer support tools and CRM systems
  • Demonstrated passion for learning and continuous improvement

Benefits

  • Generous salary range: $94,000 - $126,000 USD
  • Equal opportunity employer
  • Commitment to providing reasonable accommodations to applicants with disabilities

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 94k-126k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Harvey

Learn more about Harvey and their company culture.

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At Harvey.ai, we're transforming the legal industry by harnessing the power of generative AI to streamline workflows and drive efficiency for law firms and corporate legal departments. Founded in 2022, Harvey was born out of a desire to help legal professionals focus on strategic, high-value tasks by automating the labor-intensive work such as contract review, document drafting, and due diligence.

Our team is made up of passionate engineers, legal experts, and innovators committed to building cutting-edge tools that reduce the administrative burden on lawyers, allowing them to better serve their clients. Working with some of the world’s leading law firms and Fortune 500 companies, we prioritize data privacy and client confidentiality, ensuring that our solutions meet the highest standards of security and compliance.

With the support of industry-leading investors such as Sequoia Capital, Kleiner Perkins, and OpenAI’s Startup Fund, we’re growing rapidly and expanding our team. At Harvey, you’ll have the opportunity to make a tangible impact in a fast-paced environment, working alongside a world-class team to build AI-driven solutions that are shaping the future of legal services.

We’re looking for people who are not just excited by the latest technology but are passionate about using it to solve real-world problems. Join us on our mission to transform the legal industry through innovation, collaboration, and a commitment to excellence.

If you’re interested in joining a team that’s redefining what’s possible in the legal tech space, we’d love to hear from you.

Employee benefits

Learn about the employee benefits and perks provided at Harvey.

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Healthcare benefits

Comprehensive health, dental, and vision insurance.

Retirement benefits

Company-sponsored retirement plan and competitive 401(k) match.

Paid parental leave

Paid family leave for all parents to support you and your family.

Learning and development budget

Growth and development opportunities, including an annual professional development stipend.

View Harvey's employee benefits
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Harvey

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