Liability Claims Adjuster

Liability Adjuster

Say hello to Hagerty

Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

The Liability Adjuster will provide efficient and effective adjudication of assigned claims through timely investigation, evaluation, and negotiation. This adjuster works well under minimal supervision using company best practices. They must execute files within their authority to make appropriate decisions regarding coverage and settlement. The liability adjuster handles claims involving clear liability and liability disputes involving 1st and 3rd party claimants. This position investigates liability, evaluates and settles property damage claims and effectively negotiate claims to conclusion in a timely manner. In this role you are responsible for taking recorded statements, reviewing policies for coverage, determining liability, settling collision and property damage claims including total losses and writing Reservation of Rights and coverage denials where appropriate. The person in this role takes ownership of their personal brand, stays professional and works well individually within a dynamic team atmosphere.

What you’ll do

• Maintain high availability for insureds and colleagues
• Demonstrate stellar attitude & performance
• Make timely and appropriate contacts with necessary parties and takes detailed recorded statements to determine liability
• Write Reservation of Rights and Coverage Disclaimers when appropriate
• Complete appropriate level of investigation to determine coverage
• Determine exposure, establishes adequate initial reserves and makes timely adjustment to reserve(s) as required
• Negotiate proper settlement within authority and provides recommendations for settlement and disposition of claims exceeding their authority level
• Handle first party and third-party auto property damage losses
• Identify subrogation potential and completes thorough referral to the Recovery Team
• Explain and justify liability positions to both first and third parties
• Manage rental vehicle requests and storage expenses
• Occasionally handle property damage to fixed property
• Effectively manage workload and tasks to keep claims current and documented appropriately
• Occasional large Loss reporting
• Must be able to put in extra time if/as needed
• Maintain excellent customer service tracked through company measurement
• Meet or exceeds individual goals to help the department reach its target
• Make appropriate coverage and/or settlement decisions
• Determine liability by completing thorough investigations
• Pursue recovery as applicable
• Consistently produce quality work product & sets timely reserves
• Fuel engagement within the team and department

This might describe you

• Detail oriented with a commitment to quality
• Excellent communication and collaboration skills
• Knowledgeable in insurance products and expertise
• Prior claims experience in a similar role
• Exercise decisiveness and execution within their authority
• Must have ability to work individually and as a team
• Ability to maintain confidential information
• Strong problem-solving skills
• Strong time management and organizational ability
• Must possess a keen interest in self-development
• Reliable, Accountable and Trust-worthy
• Motivated and positive within a high production role
• Demonstrate proficiencies with computer software and multitasking
• Must be able to become licensed and bonded in all states

Other things to note

• This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

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US Benefits Overview

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UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!